Operations Assistant (Validation)

Description

Job Summary: We are seeking an analytical professional to identify improvements and optimize operational processes at Sunne, resolve data-related issues, and ensure accurate information. Key Highlights: 1. Identify and propose improvements to prevent recurring errors 2. Support internal departments by ensuring accurate information 3. Horizontal and inclusive culture **Who We Are Looking For** --------------------------- A person with analytical skills who enjoys following workflows, identifying opportunities for improvement, proposing solutions, and contributing to the continuous growth and efficiency of Sunne's operations department. **Responsibilities** -------------- * Address data and process issues identified during operational journeys at the distributor; * Propose improvements to prevent recurring errors; * Support internal departments by ensuring accurate and up-to-date information. **Requirements** -------------- * Prior experience in operational, administrative, or back-office areas; * Organization, attention to detail, and sense of prioritization; * Proactivity in resolving pending items and tracking end-to-end processes; * Familiarity with management tools (spreadsheets, CRMs, ERPs, or similar). **Non-eliminatory Differentiators** ---------------------------------- * Experience in the energy and services sector; * Prior experience handling tickets or using ticketing systems; * Proficiency with operational metrics and SLA monitoring. **Employment Format** -------------------------- * PJ (Individual Entrepreneur); * On-site. **What You’ll Find Here...** ---------------------------------------- * Paid leave (after 1 year of employment) * Flexible benefits card (Swile) * Total Pass * Access to a rich library of physical and digital books * Access to various events * Networking with other startups * Pixversário ;) * Horizontal and inclusive culture; * Flexible dress code; * 24-hour office access; * Referral bonus program for new clients. **Selection Process Steps** ------------------------------- * Hunting / application * Interview with the People & Culture team * Technical test * Interview with the department manager * Interview with the responsible director * Offer submission