ERP SUPPORT ANALYST - Cocó

Description

Job Summary: Professional required to handle technical and functional ERP support tickets, investigate and resolve inconsistencies, and support users with system configurations. Key Highlights: 1. Handle technical and functional ERP-related support tickets. 2. Support users with system configurations and clarify operational questions. 3. Ensure system compliance with labor legislation. A technology company serving the civil construction sector is seeking an ERP Support Analyst in Fortaleza (Cocó). **Responsibilities:** Handle technical and functional support tickets related to the HR module in the ERP. Identify, investigate, and resolve inconsistencies in payroll and statutory contribution processes. Support users with system configurations, clarify operational questions, and perform system updates. Monitor legal updates and ensure the system complies with labor and social security legislation. Record and document support interactions and solutions in the ticketing system. Contribute to continuous improvement of HR processes and internal users' ERP utilization. Previous experience as an ERP Systems Analyst, ERP Consultant, ERP Support Specialist, or ERP Implementation Analyst may indicate alignment with some activities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: 3\.000,00 * Cost-of-living allowance * Meal voucher * Transportation voucher * Health insurance * Dental insurance * Gympass **Additional Information:** * Employment type: Permanent \- On-site. * Duration: Full-time * Working hours: To be determined.