Support in Automation Process Management

Description

Job Summary: A professional with experience in ITIL, Agile methodologies, or DevOps to manage processes, automations, documentation, and customer satisfaction evaluation for IT services. Key Highlights: 1. Experience with ITIL, Agile methodologies, or DevOps 2. Creation and management of IT automations and services 3. Customer satisfaction management and process improvement Description: Education: * Bachelor's degree or higher; Required Technical Knowledge: * Experience performing activities involving ITIL processes, Agile methodologies, or DevOps activities; Certifications: * ITIL certification (v3 or higher) and DevOps certification; Responsibilities: * Creation of automation workflows, provisioning, installation, request, approval, service availability, feedback loops for services, procedures, routines, processes, and operational tasks, as well as the provision of * IT services offerings, Infrastructure as Code (IaC), and Infrastructure as a Service (IaaS); * Management of automation performance and effectiveness * Management of documentation for processes / services / activities performed by the Contractor; management of process performance; * Management of workshops for knowledge transfer related to contracted services; * Conduct maturity assessments and propose/implement process improvement recommendations; * Management of customer or user satisfaction evaluation; 2511280202191890663