Customer Support Representative - Support | Certifica

Description

Job Summary: We are seeking a proactive, organized, and technically skilled professional to join our Support team — a critical function at Certifica, a company focused on management, sales, and education. Key Highlights: 1. Light-hearted, collaborative, and energetic team 2. Customer-focused culture driven by innovation 3. Opportunity for development and growth Certifica is a Brazilian company operating in management, sales, and education, delivering reliable digital solutions that empower people and businesses. We believe in growing together — company and employees — which is why we value a light-hearted, collaborative, and energetic team. Our culture centers on the customer, is driven by innovation, continuous learning, and great people who think beyond the ordinary, shape the future, and make digital happen with simplicity, transparency, and purpose. We seek a proactive, organized, and technically skilled professional to join our Support team. Initiative, strong communication skills, and a sense of responsibility are essential, along with collaboration, agility, dynamism, focus, empathy, and resilience; ability to work effectively under pressure; and strong commitment to continuous self-development. **Requirements:** Completed high school; Intermediate computer literacy. **Preferred Qualifications:** Bachelor’s degree completed or in progress in related fields; Experience in end-user technical support (handling tickets via chat, phone, and system). **Benefits and Work Environment:** Meal allowance; Wellhub (formerly Gympass); Conexa Saúde (Psychological counseling, nutritional guidance, etc.); Unimed health insurance plan with co-payment for employees and dependents; Santa Casa Facilita Minas plan — special discounts on medical consultations, healthcare providers, and commercial establishments; Discounts through the Certifica Benefits Club; Learn Up — educational assistance program supporting continuous improvement and development; Basic life insurance; Transportation allowance; Relaxed and light-hearted work environment, with genuine teamwork and cooperation; Accessible leadership committed to team development; Opportunity for development and growth. **If you identify with this opportunity, we’d love to welcome you to Certifica!**