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Job Summary: Support the operation and maintenance of local technological infrastructure, ensuring proper functioning of network resources, user support, telephony, and CCTV. Key Highlights: 1. Support the maintenance of local network infrastructure 2. Provide technical support for computers, laptops, and printers 3. Assist in maintaining CCTV and video surveillance systems **Purpose of the Role** Support the operation and maintenance of the unit's local technological infrastructure, performing operational activities related to networking, user support, telephony, CCTV, and other connectivity services. The professional will work under supervision, contributing to operational continuity and ensuring the proper functioning of technological resources used daily within the unit. **Responsibilities and Duties** **Main Responsibilities and Duties** * Support maintenance of the **local network infrastructure**, including cabling, connectivity, and network equipment * Assist with basic configuration of **switches, network ports, and connectivity** * Provide technical support for **computers, laptops, printers, and mobile devices** * Perform installation, formatting, and configuration of IT equipment * Support operations of **corporate telephony systems** * Assist in maintaining **CCTV and video surveillance systems** * Support operations of **physical access control systems** * Perform organization tasks for **racks, cabling, and technical rooms** * Log, track, and update service requests in IT service management (ITSM) tools * Support identification and resolution of **low- and medium-complexity incidents** * Escalate higher-complexity incidents to senior levels or corporate teams * Assist in updating **basic technical documentation for the environment** * Support field activities related to the unit's infrastructure **Success Indicators (Suggested KPIs)** * Initial response time (service level agreement for response) * First-contact resolution rate (where applicable) * Volume of service requests handled * User satisfaction with support quality * Compliance with technical procedures and standards * Physical infrastructure organization **Requirements and Qualifications** **Education:** * Technical or undergraduate degree in progress or completed in * **Computer Networks, IT, Information Systems, or related fields** **Technical Knowledge:** * Basic understanding of networking (TCP/IP) * Fundamental concepts of switching and connectivity * Hardware support (computers, laptops, and printers) * Basic knowledge of structured cabling * Fundamental knowledge of operating systems (Windows) **Preferred Qualifications** * Entry-level technical courses or certifications (e.g., CCNA, ITIL Foundation) * Basic knowledge of CCTV or access control * Experience providing user support * Exposure to corporate or industrial environments **Additional Information** * National Unimed Health Plan * Amil Dental Plan * On-site meals * Meal Voucher (Pluxee/Sodexo) * Tuition Assistance (subject to policy and eligibility) * Discounts at educational institutions * Pharmacy Benefit Program with payroll deduction (up to R$ 110.00/month) * MetLife Life Insurance (no cost to employee) * Christmas Bonus * Maternity Support Program * Pet Day * Commemorative gifts * Wellhub/Gympass * Wellz: Psychological support after probation period * Profit-Sharing Program (PPR) Founded in March 2002, Adimax was established with the mission of promoting animal welfare through high-quality food for dogs and cats. Our first steps were taken alongside fewer than 30 employees, and today we are one of the leading companies in this segment nationwide. Guided by our enduring commitment to supporting underprivileged elderly individuals, people and animals with disabilities, we have gone far beyond fulfilling our mission. We created a dedicated department to address social needs, committing ourselves to issues involving citizenship, inclusion, awareness, and harmonious coexistence among people. This is what drives us and fills us with pride! Adimax also operates its own logistics fleet, Trans Adimax. For over ten years, Trans Adimax has traveled across Brazilian highways, handling Adimax’s logistics in various regions of the country. With its own fleet of trucks, Trans Adimax maintains an administrative team responsible for both personnel and transport logistics, as well as a highly trained and qualified team of drivers and assistants. Among Trans Adimax’s key differentiators are quality delivery, speed, and strong customer relationships.
