Description
Job Summary:
We are seeking a proactive and communicative Junior Support/Infrastructure Analyst to handle service requests and provide local infrastructure support, including networks, equipment, and systems.
Key Highlights:
1. Incident handling and resolution (Level 1)
2. System and server monitoring
3. Support for infrastructure activities and workstation support
**Job Description**
We are looking for a Junior Support/Infrastructure Analyst with a proactive, communicative, and agile profile.
The candidate will be responsible for handling service requests and providing local infrastructure support, including networks, equipment, and systems.
**Responsibilities:**
* Incident handling and resolution (Level 1\);
* System and server monitoring;
* Support for infrastructure activities (networks, switches, routers, cabling);
* Workstation and printer support;
* Incident logging and tracking;
* Proactive communication with end users and internal teams;
* Technical escalation when required;
**Requirements:**
* Currently enrolled in or completed a technical or undergraduate program in IT
* Basic knowledge of:
* Windows
* Networking (TCP/IP, DNS, DHCP)
* Infrastructure fundamentals
On-site \- São Sebastião do Oeste/MG
Employment type: Full-time CLT
Compensation: R$1\.500,00 \- R$2\.000,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Transportation allowance
Work location: On-site