SENIOR IT TECHNICIAN N2

Description

Job Summary: Technical Support and IT Maintenance professional focused on managing tickets, keeping systems updated, and interacting with users in a dynamic environment. Key Highlights: 1. Strategic and technical culture focused on excellence 2. Opportunities for continuous development and learning 3. Dynamic environment with challenging projects Provides technical support and maintenance in IT environments of moderate complexity. Culture and Team Wyntech's culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT areas. All share a common strategic vision focused on excellence in service delivery and solution implementation. **Responsibilities and Duties** **Responsibilities:** * Manage tickets and provide second-level support; * Keep hardware and software up to date; * Implement improvements in support processes; * Interact with end users and other technical teams. **Requirements and Qualifications** **Technical Requirements:** * Technical or undergraduate degree in IT; * Intermediate knowledge of networks, Active Directory, and security; * Minimum 4 years of prior experience in technical support. * Certifications. **Additional Information** We value our employees and therefore offer a benefits package designed to support well-being, security, and quality of life, including: Transportation Allowance – Daily commuting assistance between residence and workplace. Meal/Meal Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Comprehensive health plans ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Ongoing professional development opportunities. Partnership: Sesc. Our goal is to foster a healthy, safe, and motivating work environment where employees can grow and develop alongside the company. We are seeking talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment with real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail rh@wyntech.inf.br