N1 Support Internship

Description

At NPU/Hinc, we seek individuals eager to learn, grow technically, and contribute to continuously improving the customer service experience. If you enjoy technology, organization, and interacting with people, this opportunity may be right for you Key responsibilities: * Initial user support and technical support N1 * Incident ticket registration, categorization, and tracking * Assistance in resolving simple incidents and service requests * Use of remote access tools * Ongoing communication with users regarding request status * Task organization using Kanban and Google Drive * Documentation of solutions and updating of the knowledge base * Collaboration with more experienced analysts for technical development Requirements: * Currently enrolled in a Bachelor's or Technical program in Administration, Management Processes, IT, Information Systems, or related fields * Basic knowledge of Windows and Linux * Familiarity with technical support and user assistance concepts * Experience with ticketing systems and remote support tools is desirable * Basic knowledge of Google Workspace ✨ What we expect from you: * Strong communication skills and empathy * Organizational ability and sense of responsibility * Proactivity and eagerness to learn * Collaboration and teamwork orientation * Interest in technology and continuous improvement Here, you’ll have opportunities for hands-on learning, professional development, and growth alongside a collaborative, continuously evolving team ### **Work location:** * On-site: Sapiens Parque – North of the Island, Florianópolis/SC \- 4 hours per day. * Remote: Available for candidates from other locations *(On-site work is prioritized)* ### **Employment model:** Internship ### **What we offer:** * Competitive compensation * ACATE Benefits * Employee Referral Program * INVICTUS – semiannual variable compensation program * SESC membership * Wellhub \+ Conexa Saúde * Internal workshops for continuous development * Transparency in performance results, with monthly performance review and alignment meetings