We are looking for people who can help us fulfill our purpose of "**more health for more people**." If you are a proactive professional, flexible to change, and committed to continuous improvement, **join us**! **Responsibilities and duties** * Provide technical support to users via phone, chat, email, in person, or by escalating issues to the corporate IT department when necessary; * Maintain and monitor the operation of servers, network equipment, and communication links located at the branch office using an automated monitoring tool (Opmon) and daily on-site visual inspections; * Take preventive and/or corrective action upon detection of failures or interruptions in any IT service; * Perform preventive maintenance on IT infrastructure equipment and installations; * Provide users with IT services and resources that support the company’s business processes, through installation and/or configuration of IT systems and equipment, with prior authorization; * Obtain quotations for purchasing equipment and services by contacting suppliers; * Support departmental management by maintaining existing internal controls and implementing new ones; * Monitor the quantity of backup IT equipment by tracking inventory controls and performing visual stock checks, taking into account the total number of active (“in production”) devices; * Participate in the design and execution of IT projects involving the branch office by carrying out project-related tasks. **Requirements and qualifications** * Currently pursuing a bachelor’s degree in a technology-related field; * Knowledge of installing, configuring, and maintaining Windows and end-user applications; * Basic knowledge of networks and servers; **Additional information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Development/Educational Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * Transportation Allowance or Parking; * Meal Voucher or Food Allowance; * Life Insurance; **Working hours**: 8:00 AM to 6:00 PM **Work modality: On-site** **Location**: Rua Tenente Leovegildo Pinheiro, 1500, Fazenda Santo Antônio, São José – Santa Catarina We are **GrupoSC**: the industrial extension, a customer-focused solution centered on patients and consumers, comprised of major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, we bring with us reputation, legacy, and expertise built over 70 years. We offer a range of solutions that connect innovation to distribution through a logistics operation that picks over 4.8 million units and performs 80,000 deliveries daily. All this is possible only thanks to the dedication of our team—over 15,000 employees across Brazil—driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.