Business Application Apprentice

Description

Job Summary: We are looking for an Apprentice to join our IT Team, focused on Business Applications, responsible for CRM Dynamics administration, technical support, and automation development. Key Highlights: 1. CRM Dynamics and Power Automate administration and support 2. Development of automations to optimize processes 3. Continuous training on Microsoft tools We are seeking an Apprentice for our IT Team, focused on Business Applications. **Responsibilities and Duties** **YOUR RESPONSIBILITIES WILL INCLUDE:** * Configure and administer the CRM Dynamics environment, including customizations, security configurations, and integrations with other tools and services. * Provide technical and functional support to CRM Dynamics users, responding to tickets and resolving system-related issues. * Develop automated workflows using Power Automate to optimize business processes and increase operational efficiency. * Collaborate with business teams to understand automation requirements and translate them into technical solutions using Microsoft platform tools. * Test new features and updates in CRM Dynamics, ensuring alignment with user requirements and company best practices. * Create and maintain technical documentation and standard operating procedures for implemented CRM Dynamics and Power Automate solutions. * Participate in training sessions and workshops for continuous learning on CRM Dynamics and Power Automate, consistently enhancing technical skills and functional knowledge. **Requirements and Qualifications** **TO QUALIFY, YOU MUST:** * Have basic knowledge of CRM Dynamics or a strong interest in learning about its administration and support. * Be familiar with the Power Automate platform and workflow automation. * Possess strong analytical ability and practical, efficient problem-solving skills. * Be proactive, eager to learn, and committed to growing in the fields of automation and business application support. * Have communication skills to interact effectively with diverse teams and stakeholders. **IT WOULD BE A PLUS IF YOU HAVE:** * Knowledge of other Microsoft ecosystem tools, such as Power BI, SharePoint, or Power Apps. * Prior experience (even academic) developing automations or integrations using APIs. * Basic understanding of programming logic and languages such as JavaScript, Python, or C\#. * Familiarity with agile methodologies, such as Scrum or Kanban. * Experience providing technical support or user training for systems. **Additional Information** **WHAT WE OFFER?** * Health insurance plans; * Dental insurance plans; * Meal allowance; * Transportation allowance; * Life insurance; * SESC benefits; * ACATE benefits; * Flexible benefits: At Teltec, we offer flexible benefits, allowing you to autonomously choose how to allocate them according to your personal needs—options include meal, food, health, education, and mobility benefits. * Reduced working hours for breastfeeding mothers: To support new mothers balancing work and childcare, we offer reduced working hours for breastfeeding; * Scholarship program (Postgraduate studies, MBA, specializations); * Foreign language scholarship program; * Runtec Program: We provide incentives for Solutions to participate in sports competitions. * Conectar Moment: A program offering practical physical activity classes aimed at improving the quality of life of our Solutions; * Hybrid work model to enjoy the best of both worlds; * Coffee, fruits, and snacks available onsite; * 100% subsidy for technical certifications; * Benefits club: Includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass), and Feirinha da Caju. * Birthday day off; * Referral program: Bonuses for referring and successfully hiring professionals; * Benefits may vary by location, employment type, and/or be subject to annual budget adjustments. We are a Brazilian company delivering IT solutions, services, and consulting—with emphasis on cloud computing, information security, and connectivity. **With over 33 years in the market, we combine experience, expertise, and innovation** to deliver excellence to our 1,000+ clients across Brazil. Our story began in Florianópolis \- SC and continues to grow! Today, we also have physical offices in Brasília, São Paulo, Recife, Curitiba, and Cuiabá—and our Solutions (as our beloved employees are affectionately called) are spread throughout Brazil! We relentlessly pursue excellence through a collaborative, sustainable, and human-centered company—and therefore, **we seek talents capable of contributing fresh ideas, creating space for consistent, sustainable, and resilient success amid the challenges of technology.**