TECHNICAL SUPPORT ANALYST (QA)

Description

Job Summary: The Support Analyst will work within the Technology team, designing and executing test plans, identifying and reporting issues, assisting with test automation, and participating in training. Key Highlights: 1. Focus on software testing and quality assurance. 2. Opportunity for continuous learning and professional development. 3. Teamwork with an emphasis on communication and problem solving. Since 2007, Total Life has been providing comprehensive corporate health solutions, outpatient medical clinic management, primary care centers, courses and training programs, and many other initiatives that contribute to employee well-being. We possess extensive experience in occupational medicine and offer our clients a suite of solutions aimed at improving workers' health conditions. As a Support Analyst, you will collaborate with our Technology team, supporting the following processes: * Design test plans and test cases. * Perform software testing according to provided test plans and test cases. * Identify and report issues accurately and in detail. * Log and report bugs and non-conformities. * Assist with test automation. * Learn the team's QA processes and procedures. * Participate in training and professional development. * Typical skills: **WHAT WE SEEK:** * Communication: One of the most important skills, as this role requires interaction with individuals across varying technical levels. * Organization: Organizing and prioritizing project activities ensures achievement of final objectives. * Analytical thinking: The ability to thoroughly analyze software, identify problems, and critically evaluate solutions is crucial for success in software quality. * Problem-solving skills: Facing challenges and finding effective solutions is an essential part of a software quality analyst’s work. * Adaptability: Adapting to new tools, technologies, and processes as required. * Empathy: Understanding users’ and stakeholders’ needs and expectations. * Quality focus: Demonstrating commitment to quality is essential for a quality analyst role. * Documentation skills: The ability to document important test details and results is fundamental to maintaining an accurate record of the quality process. * Conflict management: Disagreements or conflicts sometimes arise within teams; knowing how to handle such situations constructively is important. * Self-development: The field of software quality is constantly evolving; therefore, willingness to continuously learn and improve one’s skills is a critical success factor. **PERSONAL ATTRIBUTES WE VALUE:** Experience in test planning and execution. \+ Knowledge of testing techniques and QA best practices. \+ Ability to execute tests according to instructions. \+ Enhanced communication skills for interacting with the development team. \+ Quick learning ability and willingness to grow. WHAT WE OFFER VA or VR of R$22.00 (per day) VT (6% deduction) **Dental Plan + Sidesc Health Card after 90 days:** Discount on consultations and clinical exams at clinics affiliated with the plan; **Free access to our team of:** Psychologist, Nurse, Nutritionist, Physical Educator, and Family Physician On-site, Monday to Friday, from 08:00 to 18:00;