After-Sales Technical Consultant I

Description

Job Summary: Responsible for providing technical support to customers in the agricultural segment, especially for agricultural machinery and implements, overseeing after-sales processes. Key Highlights: 1. Specialized technical support for agricultural machinery and implements 2. Monitoring of warranty processes and service orders 3. Focus on problem resolution and customer service Responsible for providing technical support to customers in the agricultural segment, especially for agricultural machinery and implements, monitoring warranty processes, inspections, service orders, parts shipments, and other after-sales requirements. **Key Responsibilities:** \- Provide technical support to agricultural-segment customers, focusing on after-sales service for agricultural machinery and implements; \- Assist and advise customers regarding warranties, inspections, operation, and maintenance; \- Monitor and manage warranty processes and service orders, including analysis of requests and rejections; \- Prepare service estimates; \- Dispatch warranty-covered parts and track deliveries; \- Invoice services and close service orders; \- Identify and engage third-party technicians as required, based on demand and location; \- Issue invoices for third-party services. **Requirements:** \- Completed high school education (technical or higher education in related fields preferred); \- Strong verbal and written communication skills; \- Ability to handle conflict situations and work under pressure; \- Proactivity, organization, and focus on problem resolution; \- Analytical and collaborative mindset. **Preferred Qualifications:** \- Experience with remote technical support (via phone, WhatsApp, or digital platforms); \- Familiarity with CRM systems or customer service platforms; \- Basic knowledge of mechanics, preventive and corrective maintenance; \- Knowledge of agricultural machinery and implements. **Benefits:** \- Meal allowance; \- Commuting allowance or transportation voucher; \- On-site meals (breakfast, lunch, afternoon snack, and daily fruits); \- Health and dental insurance, plus pharmacy benefits (available after 90 days); \- PET health insurance + 10% discount on Tudo de Bicho products; \- Partnerships with educational institutions; \- Birthday Day Off. Employment Type: Full-time, Direct Hire (CLT) Salary: R$2\.508,04 \- R$2\.994,13 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation voucher Experience: * Remote Technical Support (Preferred)