IT Technician Level 1

Description

Job Summary: The professional will be responsible for providing technical support to internal and external users, ensuring incident and service request diagnosis and resolution in accordance with established standards and best practices. Key Highlights: 1. Remote technical support (telephone and remote access tools) 2. Analysis and diagnosis of hardware, software, and operating system issues 3. Application of ITIL best practices in incident management **Job Description:** ---------------------- We are infrastructure specialists for ICT, with strong expertise in manufacturing, sales, management, support, and consulting for Data Centers, Networks, and IP-based Communications. We lead the production and delivery of intelligent solutions for government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! We are seeking an IT Technician to join our team. The professional will provide technical support to internal and external users, ensuring the diagnosis and resolution of incidents and IT service requests. Key responsibilities include receiving, logging, analyzing, and remotely or telephonically addressing incidents, always adhering to standards and best practices defined in the knowledge base. Your key challenges will include: Providing remote technical support (telephone and remote access tools) to internal and external users; Logging and tracking incidents in the IT management tool to ensure traceability of requests; Analyzing and diagnosing hardware, software, and operating system issues (Windows, macOS, Linux); Installing and configuring productivity software and packages (Microsoft Office); Applying ITIL best practices in incident and service request management. **Mandatory Requirements:** ------------------------------ Knowledge of ICT technical support services; Experience with operating systems (Windows, macOS, Linux); Familiarity with productivity suites (Microsoft Office and similar); Ability to diagnose and resolve hardware and software failures; Basic understanding of information security and IT best practices; Knowledge of ITIL. **Desirable Requirements:** -------------------------- Experience with ticket management tools; Basic knowledge of networks and infrastructure; Certifications in ITIL, Microsoft, Linux, or related areas. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Health insurance; Dental insurance; Wellhub (Gympass); Monthly subsidy for therapy via Zenklub; Discounts on ZOOMstore products; Referral Program – Your Referral Earns Rewards; SESI/SENAI Agreement (discounts on gyms, tourism, restaurants, health, and education); Life insurance. **Work Location:** ---------------------- Rua da Praça, 241 \- Room 816 \- Pedra Branca \- Palhoça (SC) **Working Hours:** ------------------------ Monday to Friday, 11:00 AM \- 8:00 PM