Customer Service Assistant

Description

Job Summary: We are seeking professionals passionate about customer service, with a focus on empathy and attention to detail, to deliver the best experience and make each customer feel unique. Key Highlights: 1. Passion for customer service and problem resolution 2. Focus on delivering the best customer experience 3. An environment that fosters continuous improvement We seek individuals who love excellent customer service — professionals who are passionate and eager to deliver the best experience for our customers, making each one feel unique and special. If you enjoy working with the public, excel at problem solving, and possess empathy and attention to detail, join our team! **Responsibilities and Duties** * Register and/or verify our customers' information; * Calculate budget amounts; * Record sales closures; * Report errors, complaints, and issues to responsible personnel; * Address any questions that may arise. **Requirements and Qualifications** Completed High School Education Prior experience in face-to-face or telephone customer service is desirable Required Technical Competencies: Mathematics \- Four basic operations, Mathematics \- Rule of Three, Mathematics \- Unit Conversion, Mathematics \- Fractions and Percentages **Additional Information** Benefits Meal Allowance or Food Voucher of R$ 30.00 per day (no 20% deduction); Transportation Voucher or Fuel Voucher (no 6% deduction); Unimed Health Plan (monthly fee covered by the company); Uniodonto Dental Plan; Merit Bonus; Gympass (Wellhub); Monthly multivitamin kit; Essential Nutrition products available in cafeterias; Life Insurance; 50% discount on our products; Discount network at stores and restaurants; Year-end gift; Meditation/Rest room; Health Promotion Program offering medical, pediatric, and psychological services; Be Generous Project \- nutritional supplementation for female employees during pregnancy; Partnerships with universities, language schools, and early childhood education centers; Education Assistance Scholarship covering up to 50% of course tuition; Free parking. Working Hours: Monday to Friday, from 09:00 to 18:48. The Essentia Group comprises the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1\.600 employees, Essentia Group brands promote health, wellness, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous improvement.** If you also strive to become your best self every day, join us!