Senior Internship - Cloud Communication

Description

Job Summary: Intelbras is seeking an Inlover to join the Cloud Communication team, investigating root causes of customer issues, assisting with configurations, and staying up-to-date with emerging technologies. Key Highlights: 1. Collaborative, diverse, and dynamic environment focused on results 2. Encouragement of personal development, continuous learning, and shared growth 3. Focus on solutions that solve real-world problems and delight customers Join us as an Inlover! At Intelbras, we are driven by innovation that goes beyond technological advancement: we tackle challenges to create solutions that truly address real-world problems, delighting customers, partners, and talent alike. Our environment is collaborative, diverse, and dynamic, always focused on delivering results that impact businesses and households. If you seek a space that encourages personal evolution, continuous learning, and shared growth, join us as an Inlover and help build an extraordinary future together! **About this opportunity:** **Area:** SUP \- Cloud Communication**Work model:** On-site**Available shifts:*** 10 AM to 4 PM, Monday to Friday ✨ We value diversity and encourage applications from People with Disabilities, individuals aged 50+, LGBTQIAPN+, Black individuals, mothers, and other diverse groups. Everyone is welcome on our team! **Your day-to-day responsibilities will include:*** Providing customer support via phone, email, or chat to resolve technical questions and difficulties. * Investigating root causes of customer-reported issues, including aspects such as installation, configuration, and usability. * Assisting customers with configurations and integrations of solutions. * Documenting and recording all support interactions. * Staying updated on trends and technological advancements related to IP-PBX, telephony, networking, chatbots, and AI. **️‍ ️ What we’re looking for:*** Currently pursuing a bachelor’s degree in Systems Analysis and Development, Information Systems, Computer Science, or related fields. **What would be a plus:*** Basic English proficiency; * Knowledge and/or experience in Customer Support; * Knowledge and/or experience in SaaS; * Knowledge of chatbot solutions; * Knowledge of Cloud Telephony solutions. **What we offer:*** Dental plan; * Free on-site meals; * Dedicated free shuttle bus service \- specific routes; * Birthday Day Off; * Wellhub (Gympass) membership; * Free on-site parking; * Additional internship stipend; * Restaurant, snack bar, mini-market, bank branch. * On-site clinic and pharmacy. * Health and wellness programs (workplace gymnastics, psychological support); * Discounts on Intelbras products; And much more!