Training Analyst

Description

Job Summary: Professional responsible for identifying skill/knowledge gaps, developing learning paths, delivering training sessions, and managing capacity-building programs in the healthcare sector. Key Highlights: 1. National reference HealthTech in health and technology 2. Focus on democratizing access to healthcare 3. A passionate, empathetic, dynamic, and integrity-driven team We are **TopMed**! A nationally recognized HealthTech specializing in health and technology, highly adaptable and pioneering in its mission to democratize healthcare access for millions of people across public and private sectors. Our solutions deliver technology, technical expertise, and quality. We are passionate, empathetic, dynamic, and integrity-driven. If this resonates with you, join TopMed and make a difference in people's lives! **Responsibilities:** * Identify knowledge and competency gaps across teams (concierge, nursing, physicians, and non-physicians) * Conduct interviews, observations, and indicator analysis to identify training needs. * Develop in-person, online, and hybrid learning paths. * Create scripts, storyboards, manuals, presentations, and supporting materials. * Deliver technical, behavioral, and onboarding training. * Facilitate workshops, interactive activities, and hands-on sessions. * Support internal trainers, preceptors, and leaders. * Upload content, learning paths, courses, and assessments. * Monitor access, progress, and certifications. * Ensure organization and updating of the training catalog. * Administer reaction, learning, and effectiveness evaluations. * Build basic performance dashboards (e.g., adoption rate, NPS, progression). * Design and implement the new employee onboarding program. * Ensure delivery of mandatory and area-specific content. * Monitor ramp-up KPIs and autonomy levels. * Produce announcements, campaigns, and training launches. * Manage training schedules and relationships with internal departments. * Promote participation and foster a culture of continuous development. * Identify partners for specialized training. * Evaluate proposals, negotiate pricing with direct management, and track deliveries. * Ensure timely completion of mandatory trainings. * Maintain organized records for internal/external audits. Requirements: * Completed undergraduate degree. * Practical experience in designing and delivering operational training. * Familiarity with modern learning methodologies. * Microsoft Office Suite: Excel (basic level) and PowerPoint (advanced level). * Prior experience in Corporate Education or Training is considered a plus. Benefits 24-Hour Healthcare Assistance In-Person Healthcare Assistance TelaPet Customer Support Service Meal/Voucher Allowance Transportation Allowance Massage Chair Life Insurance Fruit Day WellHub \- Gym Incentive Discount Club Medication Reimbursement SESC and SENAC Benefits