Job Summary: At TopMed, a leading HealthTech, you'll develop and deliver comprehensive training programs to democratize healthcare access, fostering continuous development. Key Highlights: 1. National reference HealthTech in health and technology 2. Develop and deliver technical and behavioral training programs 3. Promote a culture of continuous development We are **TopMed**! A national reference HealthTech in the health and technology sector, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. Our solutions deliver technology, technical expertise, and quality. We are passionate, empathetic, dynamic, and integrity-driven. If you identify with us, join TopMed and make a difference in people's lives! **Responsibilities:** * Map knowledge and competency gaps across teams (concierge, nursing, physicians, and non-physicians) * Conduct interviews, observations, and indicator analysis to identify training needs. * Develop in-person, online, and hybrid learning paths. * Create scripts, storyboards, manuals, presentations, and supporting materials. * Deliver technical, behavioral, and onboarding training programs. * Facilitate workshops, interactive activities, and hands-on sessions. * Support internal trainers, preceptors, and leaders. * Upload content, learning paths, courses, and assessments. * Monitor access, progress, and certifications. * Ensure organization and updating of the training catalog. * Administer reaction, learning, and effectiveness evaluations. * Build basic performance dashboards (e.g., adoption rate, NPS, progression). * Structure the new employee onboarding program. * Ensure delivery of mandatory and area-specific content. * Monitor ramp-up KPIs and autonomy levels. * Produce announcements, campaigns, and training launches. * Manage training schedules and relationships with internal departments. * Encourage participation and foster a culture of continuous development. * Identify partners for specialized training programs. * Evaluate proposals, negotiate fees with direct management, and track deliveries. * Ensure timely completion of mandatory training programs. * Maintain organized records for internal/external audits. Requirements: * Bachelor’s degree completed. * Practical experience in designing and delivering operational training programs. * Familiarity with modern learning methodologies. * Microsoft Office: Excel (basic level) and PowerPoint (advanced level). * Prior experience in Corporate Education or Training is considered a plus. Benefits 24/7 Health Assistance In-Person Health Assistance TelaPet Telehealth Service Meal/Voucher Allowance Transportation Voucher Massage Chair Life Insurance Fruit Day WellHub – Gym Incentive Discount Club Medication Reimbursement SESC and SENAC Benefits