Operational Supervisor - Florianópolis, SC

Description

Job Summary: Professional to lead technical teams in telecommunications, ensuring operational deadlines and targets, and promoting team development. Key Highlights: 1. Leadership of operational teams in the telecommunications sector 2. Focus on results, productivity, and problem solving 3. Opportunity for team development and quality management **Responsibilities and Duties** * Supervise field and/or back-office technical teams performing installation, maintenance, and repair of telecommunications services (fiber optics, radio, data, and voice). * Ensure compliance with operational deadlines and targets (SLA, productivity, quality, safety, and cost). * Monitor operational KPIs and propose corrective and preventive action plans. * Manage work schedules, staff deployments, and resource utilization (vehicles, materials, equipment). * Conduct training and promote team development. * Support quality and occupational safety management for field operations. * Prepare operational reports and participate in performance review meetings with management. **Requirements and Qualifications** * Completed technical education in Telecommunications, Electrotechnics, Electronics, Computer Networks, or related fields. (To be evaluated) * Experience leading operational teams in the telecom sector. * Knowledge of network infrastructure (FTTH, GPON, copper, radio, etc.). * Proficiency with team management and KPI tools (Excel, Power BI, service order systems). * Brazilian driver's license category B and availability for travel. **Desirable:** * Bachelor's degree in Engineering or related fields. * Technical certifications (Anatel, NR10, NR35, Fiber Optics, etc.). * Experience with internet service providers or regional telecom operators. **Behavioral Competencies** * Leadership and assertive communication * Results- and productivity-oriented mindset * Problem-solving ability * Organization and planning skills * Teamwork and quality orientation * Adaptability and proactivity * Availability based on business needs.