Job Summary: A customer service professional responsible for greeting customers, answering questions, recording orders, organizing the workspace, and ensuring customer satisfaction. Key Highlights: 1. Focus on customer satisfaction and experience 2. Teamwork and support for colleagues 3. Organized environment and material control **Customer Service:** Greet customers courteously and warmly; clarify questions regarding products, services, or menus; assist in product selection and provide suggestions; order registration and delivery: accurately record orders in the system; ensure orders are delivered correctly and on time; workspace organization: keep tables, counters, and service areas clean and organized; restock materials, utensils, and products as needed; team support: assist with kitchen tasks or preparation when required; support colleagues during peak hours; post\-service: ensure customer satisfaction; handle complaints or feedback professionally and politely; strong communication skills — express oneself clearly and warmly when interacting with customers and team members. Agility and attention — process orders and perform cashier operations quickly and accurately. Organization — maintain a clean, orderly workspace and manage materials and products effectively. Proactivity — anticipate customer needs and assist colleagues without being asked. Teamwork — collaborate with other service staff, kitchen personnel, and other departments. Emotional control — remain calm during busy periods or conflict situations. Responsibility — adhere to schedules, procedures, and company policies. Flexibility — adapt to various roles or daily operational demands. Basic cash handling knowledge — ability to handle cash, cards, and order systems (where applicable). Customer focus — always prioritize customer satisfaction and experience.
João Silva
Indeed · HR
João Silva
Indeed · HR
