SDR Assistant

Description

Job Summary: Supervise the digital lead handling team, ensure service quality and lead follow-up to optimize the digital sales funnel. Key Highlights: 1. Supervise the digital lead handling team 2. Ensure quality and responsiveness in lead handling 3. Optimize the digital sales funnel · Supervise the digital lead handling team (WhatsApp, phone, social media, and automotive platforms). · Ensure prompt initial contact and high-quality service for new and used vehicle leads, adhering to standards defined by the Quality Manager. · Distribute and track leads among sales consultants, ensuring timely responses and appropriate follow-up. · Monitor KPIs such as response time, conversion rate, appointment scheduling, and completed sales. · Ensure accurate recording of interactions and information in the dealership's CRM. · Provide feedback and alignment sessions with the team to continuously improve results. · Collaborate with commercial management, marketing, and quality teams to optimize the digital sales funnel. Employment Type: Full-time CLT Benefits: * Meal allowance * Transportation allowance Experience: * Lead Management (Preferred) Work Location: On-site