SDR Assistant

Description

Job Summary: Supervise the digital lead response team, ensure prompt contact, distribute and track leads, monitor KPIs, record interactions in the CRM, and align with the team. Key Highlights: 1. Supervision of digital lead response team 2. Lead management and optimization of the digital sales funnel 3. Monitoring of KPIs and continuous improvement of results · Supervise the digital lead response team (WhatsApp, phone, social media, and automotive platforms). · Ensure prompt first contact and high-quality service for new and used vehicle leads, following standards defined by the Quality Manager. · Distribute and track leads among sales consultants, ensuring timely feedback and appropriate follow-up. · Monitor KPIs such as response time, conversion rate, appointments scheduled, and sales closed. · Ensure accurate recording of all interactions and information in the dealership’s CRM. · Provide feedback and conduct alignment sessions with the team to continuously improve results. · Collaborate with commercial management, marketing, and quality teams to optimize the digital sales funnel. Employment Type: Full-time CLT Benefits: * Meal allowance * Transportation allowance Experience: * Lead Management (Preferred) Work Location: On-site