Reception

Description

About JOY Wellness Club At JOY, we believe that health care should be a pleasant, personalized, and effective experience. We are more than a fitness space: we are a community that values people, excellence, and well\-being in every detail. Our environment combines sophistication, comfort, and cutting-edge technology, with a team committed to deeply understanding each member, identifying their needs, and delivering solutions that respect their time and goals. We value the continuous development of our professionals and seek individuals who wish to grow alongside JOY, consistently elevating service standards and member experience. The Mission of the Commercial Receptionist To serve as the first and most important point of contact between the member and JOY, providing an experience of welcome, organization, and excellence from arrival through ongoing relationship management. The commercial receptionist is responsible for delighting, guiding, and converting opportunities into lasting relationships, acting strategically to strengthen the member experience and unit results. Key Expected Outcomes: Excellence in Service and Member Experience Greet members and visitors in a courteous, professional, and personalized manner. Ensure a smooth, organized, and positive experience from the very first in-person, phone, or digital contact. Anticipate needs and resolve requests promptly and with attention to detail. Commercial Conversion and Relationship Management Present JOY’s services clearly, consultatively, and aligned with each client’s specific needs. Convert leads, visitors, and opportunities into enrollments and additional service sales. Follow up on contacts and responses, ensuring continuity in the relationship. Contribution to Member Retention Serve as daily support for members, strengthening bonds, trust, and perceived value. Identify signs of dissatisfaction or potential attrition and appropriately escalate to the responsible team. Team Integration Collaborate closely with commercial, technical, and administrative teams. Share relevant information in the system and contribute to cross-departmental alignment. Reception Organization and Processes Maintain a reception area that is organized, functional, and consistent with JOY’s premium standards. Ensure proper use of systems, up-to-date records, appointment scheduling, and internal workflows. Essential Competencies Customer Focus and Genuine Premium Experience: A sincere interest in serving people with attentiveness, empathy, and excellence—creating memorable experiences. Consultative Commercial Profile: Ability to identify needs, present solutions, and conduct ethical and professional commercial conversations. Interpersonal Communication: Clear, confident, and welcoming verbal and written communication with diverse client profiles. Organization and Priority Management: Ability to handle multiple demands while maintaining organization, attention to detail, and adherence to processes. Proactivity and Willingness to Grow: Initiative to improve processes, member experience, and results, with openness to continuous learning. Teamwork: Willingness to collaborate across departments, contributing to a positive and productive work environment. Requirements Minimum 1 year of experience in customer service or commercial roles. Experience with reception, sales, or client relationship routines. Desirable Differentiators Prior experience in gyms, studios, clinics, or premium service environments. Intermediate English proficiency. Familiarity with scheduling systems, CRM, or lead management tools. Proficiency in handling commercial targets and performance metrics.