Get to know AndroClinic AndroClinic Brasil is a company specializing in personalized treatments for men. Since our founding in 2016, we have stood out as one of the leading references in Brazil, offering high-quality care with respect, commitment, and privacy. Using telemedicine as one of our pillars, our mission is to deliver high-quality men's health services grounded in respect, commitment, privacy, and unwavering integrity—always aiming for exceptional outcomes. We are consistently guided by our core values—ethics, confidentiality, excellence, innovation, empathy, and a drive for growth—which shape our daily actions and decisions. We are seeking a professional to join our team as Customer Technical Support. If you are passionate about delivering outstanding service, meticulously monitoring processes, and ensuring customer satisfaction, this opportunity is perfect for you! Responsibilities: ✅ Customer support via SAC Chat and distribution to relevant departments ✅ Telephone customer support ✅ Reclame Aqui ✅ Superficial resolutions ✅ Psychologist scheduling (spreadsheets and system) ✅ Physician scheduling (spreadsheets and system) ✅ Weekly feedback ✅ Lab tests ✅ Organization of system funnels ✅ Completion of the Monthly Activity Control Spreadsheet ✅ Excellent oral and written communication Requirements: ✅ Diploma or currently enrolled in Nursing Technician program; ✅ Prior experience in customer service or after-sales; ✅ Basic knowledge of CRM tools (Nectar), LocalWeb, and Excel; Expected Attitudes: ✅ Customer Focus: Always prioritize a positive, agile, and welcoming experience. ✅ Clear Communication: Convey information directly, understandably, and without noise. ✅ Empathy: Understand others’ needs with respect and sensitivity. ✅ Attention to Detail: Observe and act precisely, avoiding errors and rework. ✅ Active Listening: Listen attentively, understand, and offer effective solutions. ✅ Proactivity: Act before demand arises—anticipating problems and proposing improvements. ✅ Results Orientation: Achieve goals through solutions that create value for both customers and the company. ✅ Organization: Handle multiple tasks simultaneously while maintaining clarity and control. Benefits: ? Welcoming and dynamic work environment ? Birthday day off * Breakfast on Mondays ? Internal library ? Internal Mental Health Program (available psychologists) ? Partnerships with iFood, Gympass (Wellhub), StarBem, and Avus ? Discounts on our medications. Job Details: ✅ Employment type: CLT ✅ Weekly workload: 44 hours ✅ Work format: In-person ✅ Schedule: Monday to Friday, 08:00–17:48 with a 01:00 lunch break ✅ Salary: R$ 2\.298,78 ✅ Meal allowance: R$ 21,94/day ✅ Transportation allowance commensurate with commute ✅ Workplace: Praça XV de Novembro, 312 – Centro – 4th floor, Florianópolis – SC Do you identify with this position? Apply now by submitting your resume and join our selection process. Come be part of the \#sanguezul??
João Silva
Indeed · HR
João Silva
Indeed · HR
