Job Summary: Provide administrative and operational support in the printers area, ensuring process organization, customer service, and team support. Key Highlights: 1. Administrative and operational support in the printers area 2. Ensuring process organization and customer service 3. Technical team support and equipment control The company seeks a Support Assistant to provide administrative and operational support in the printers area, ensuring process organization, customer service, and technical team support. **Responsibilities:** Customer service (phone, e\-mail, and system) and ticket creation; Recording and categorizing incidents (printing failures, toner issues, paper jams, etc.); Routing tickets to technicians; Equipment control (asset number, serial number, models); Organizing contracts, invoices, and reports; Toner, cartridge, and parts inventory control; Requesting and recording supply inflows and outflows; Monitoring SLA and service deadlines; Scheduling technical visits and updating status to customers; Generating performance reports and metrics; Assisting in organizing technical routes and system registrations; Providing basic user guidance (restarting devices, checking paper, etc.). **Work Schedule:** Monday to Friday, from 08:00 to 18:00 **Requirements:** **Requirements:** Completed high school education; 1–3 years of experience in the field (experience in printer support is a plus); Basic computer skills (Excel and systems); Fundamental knowledge of printer operation; Strong communication skills, organizational ability, and proactivity. Benefits **Benefits:** Transportation allowance; Meal allowance.
João Silva
Indeed · HR
João Silva
Indeed · HR
