Customer Relationship Analyst

Description

Job Summary: We are seeking a professional to join our Customer Relationship and Success team, focused on understanding customer needs and ensuring high-quality support. Key Highlights: 1. A creative, challenging, and collaborative environment powered by cutting-edge technologies. 2. Customer-centric focus and teamwork. 3. A culture of innovation, experimentation, and learning. We are Quanta Previdência: One for all, and all for a better future!!! We care for thousands of futures and aim to attract top talent to our team! We offer a creative, challenging, and collaborative environment where you’ll have access to the market’s best technologies, room to implement best practices, and opportunities to create new ones—the sky’s the limit! You will work on the **Customer Relationship and Success team**, and if putting the customer at the center and working collaboratively excites you, this is your place! We expect strong communication skills, adaptability, a strong sense of urgency, and immense willingness to collaborate in a team-oriented spirit! This position offers flexibility (hybrid work model). Join us as a Quanter. **Responsibilities and Duties** * Engage with customers to understand their needs and concerns, ensuring they receive appropriate, high-quality, and efficient support. * Analyze customer service performance reports, highlighting areas of success and improvement opportunities. * Evaluate customer service and experience metrics to identify patterns and improvement areas. * Resolve issues received through the Relationship Center effectively—especially those escalated by the back-office team. * Communicate clearly and listen attentively, facilitating customer understanding of the situation at hand and enabling effective communication between customers and various company departments. * Maintain accurate and up-to-date records of customer interactions. * Conduct customer identification prior to service delivery, ensuring compliance with LGPD and customer privacy requirements, as well as performing operations in accordance with applicable regulations and entity procedures. * Encourage and motivate customers to evaluate our service, as their feedback represents the customer voice within the company. * Propose improvements to optimize customer service and satisfaction. **Requirements and Qualifications** WE EXPECT YOU TO: * Hold a completed undergraduate degree * Have experience in customer service / CS * Possess a financial certification * Have experience in financial institutions ADDITIONAL ASSETS * Postgraduate degree * Experience in pension plans **Additional Information** Our benefits: VA/VR: R$1751 + Free balance R$ 250.00 Transportation allowance Health insurance – no co-payment and no cost to you or your dependents Dental insurance – no co-payment and no cost to you Private pension contribution (6% of salary) Childcare / Nanny allowance Life insurance Education allowance (after 6 months or per internal need) PPR twice per year (based on achievement of indicators and performance) Birthday day off Supportive culture Communication Training programs Since its launch, Quanta has been growing rapidly while developing consistently and sustainably. To keep pace with this growth, we embrace a strong, forward-looking culture—a **Vanguard Culture!** Our culture is the foundation of our actions and is structured around four fundamental pillars that guide the Quanta way: **Environment** We foster an **inclusive, healthy, and ambidextrous** environment. We believe **feedback** and candid conversations are non-negotiable, and we view **innovation**, **experimentation**, and **learning** as essential to achieving our goals! **People** At Quanta, people are at the heart of everything! We continuously invest in our employees’ development, offering learning and professional growth opportunities. We are driven by the purpose of **caring** for people’s futures and believe in **transformation through education**. **Products and Services** Our focus is on delivering excellence-driven solutions that truly **make a difference** in the lives of our participants. Our products are **simple, relevant, and accessible**, never compromising on delivering **exceptional experiences!** **Results** We pursue results that go beyond numbers—we aim to generate positive impact and contribute to people’s futures and the cooperative ecosystem.