Job Summary: Perform first contact and lead qualification for leads received from marketing campaigns and direct calls, following scripts and recording information in the CRM. Key Highlights: 1. First contact and lead qualification 2. Use of segment-specific scripts 3. Structured recording of information in CRM Responsibilities Make initial contact with leads received from marketing campaigns (social media, website, Google, radio) and from direct customer calls; * Apply the standard qualification script (company data, contact data, and commercial qualification); * Conduct the segment-specific script (Security, Cleaning/Facilities, Alarm and Imaging, Remote Guarding/Access Control, Vehicle Tracking); • Follow the defined contact attempt pattern and channel for each segment (phone call and/or WhatsApp); • Record all information in a structured manner in the CRM system (Ploomes); * Forward qualified leads to the sales team; * Accurately classify the outcome of each interaction (Qualified Lead, Opportunity, Nurturing, or Lost); **Job Description** * CLT employment contract; * Commission-based compensation; * Structured training on the qualification script and departmental processes; * Meal allowance; * Transportation allowance; Minimum Education: High School Diploma
João Silva
Indeed · HR
João Silva
Indeed · HR
