SENIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: Senior Technical Support Analyst to work in the NOC, focusing on CCTV and Alarm Control Panels, providing second-level support and team development. Key Highlights: 1. Solid experience in CCTV and Alarm Control Panels. 2. Field technician support and team development. 3. Second-level technical support for customers and field teams. **We Are Hiring:** Senior Technical Support Analyst Do you have proven experience in CCTV and Alarm Control Panels? Do you enjoy solving complex challenges, supporting field technicians, and developing teams? Then this NOC position is for you! **Key Responsibilities:** Provide second-level technical support directed at field technicians and customers. Handle and resolve technically complex issues. Perform advanced configuration and maintenance of CCTV systems and alarm control panels. Analyze and prioritize critical departmental requests. Assist in training, mentoring, and technical support for Junior team members. Support the development of processes and best practices within the NOC. **⏰ Working Hours:** **Monday to Friday:** 5:00 PM to 11:00 PM \| Saturday: 12:00 PM to 6:00 PM **Location:** Nossa Senhora Do Rosário \| São José – SC **Compensation and Benefits:** **Salary:** R$ 3\.608,19 \+ 9% attendance bonus. **Meal Allowance:** R$ 35.62 per working day (with 20% deduction from recharge value). Transportation Allowance (with 6% deduction). **⭐ Benefits After Probation (90 days):** Dental plan and partnerships with educational institutions for continued professional development, pharmacy and Pratique gym partnerships. **Essential Requirements:** Proven, solid experience in configuring and maintaining CCTV systems and alarm control panels. Analytical, proactive profile with strong knowledge-sharing ability. Availability for the stated working hours. Interested in joining our team? Send us your resume