Nurse

Description

Job Summary: The Telehealth Nurse will provide healthcare assistance via telehealth platforms, offering guidance, monitoring, and support while ensuring service quality. Key Highlights: 1. Remote patient care focused on guidance and support. 2. Clinical assessment and triage of patients remotely. 3. Health promotion and disease prevention through guidance. We are **TopMed!** A nationally recognized HealthTech company specializing in health and technology, highly adaptable and with a pioneering vision focused on democratizing access to healthcare for millions of people in both public and private sectors. Our solutions deliver technology, technical expertise, and quality. We are passionate, empathetic, dynamic, and ethical. If you identify with us, join TopMed and make a difference in people's lives! **Job Mission:** The Telehealth Nurse is responsible for delivering healthcare assistance via telehealth platforms, providing remote guidance, monitoring, and support to users. They operate in compliance with healthcare protocols, ensuring service quality and contributing to health promotion and disease prevention. **Responsibilities:** * Answer calls according to the contracted SLA. * Record clock-in, clock-out, and break times, complying with NR17 regarding minimum break and lunch durations. * Remain logged in during the contractual working hours (6 or 6h20 daily). * Remote Patient Care: Provide remote patient care via designated telehealth platforms, delivering nursing guidance, clarifying doubts, and directing patients to appropriate care. * Assessment and Triage: Conduct clinical triage of patients, evaluating signs and symptoms, identifying case severity, and recommending interventions or medical referrals when necessary. * Health Guidance: Deliver educational guidance related to health promotion, disease prevention, and management of health conditions, following established clinical protocols. * Documentation and Recordkeeping: Accurately record all interactions and guidance provided during telehealth sessions, ensuring compliance with legal and regulatory requirements. * Appropriate Referrals: Identify the need for referral to other levels of care, such as medical consultations, emergency services, or specialized follow-up. * Technical and Operational Support: Provide technical support to users operating the telehealth platform, assisting with any technological difficulties. * Regulatory Compliance: Ensure all services comply with healthcare regulations, data privacy standards (LGPD), and nursing best practices. * Health Promotion: Contribute to company health promotion campaigns and programs by participating in health education initiatives, disease prevention activities, and continuous service improvement. **On-site Work Location:** Rua Sebastião Furtado Pereira, nº 60, 10th floor \- Tower II \- Barreiros, São José \- SC, 88117\-400 Requirements: **Requirements:** * Completed undergraduate degree in Nursing. * Active COREN registration. * Availability to work on a 6x1 rotating schedule. * Basic computer skills. Benefits 24/7 Health Assistance In-person Health Assistance TelaPet Telehealth Service ️ Meal/Voucher Allowance Transportation Allowance Massage Chair ️ Life Insurance Fruit Day ️ WellHub – Gym Incentive Program ️ Discount Club Medication Reimbursement SESC and SENAC Benefits