Job Summary: The professional will provide Level 2 technical support in stores, assisting with sales operation continuity, system and hardware deployment, and IT training. Key Highlights: 1. Technical support for retail operations (POS and RFID) 2. Software/hardware deployment and maintenance in stores 3. Focus on continuous improvement of IT solutions **Main Responsibilities:** Key Responsibilities and Challenges: Contribute to sales operation continuity in stores via POS and RFID operations, through on-site visits to support applications, systems, and hardware responsible for these activities in stores; Enhance store-level IT know-how through software and hardware training sessions and workshops; Deploy, assemble, and install all software and hardware devices, as well as perform maintenance in case of incidents; Ensure inventory execution in stores through monitoring and support; Filter application errors for analysts by monitoring and responding to tickets opened by stores; Apply checklists during on-site and remote store visits Continuously identify opportunities for improving IT-driven solutions through interaction with all hierarchical levels within the store structure; **Requirements:**\- Completed undergraduate degree in a related field or technical course (preferred); Knowledge of retail operations including POS and RFID/Commercial Automation; Experience/Knowledge of Windows 10, Windows Server (2020\)\-Basic level; Experience as a Level 2 Technical Support professional, providing on-site or remote assistance to end users. **Preferred Qualifications:** Knowledge of Agile methodology (Scrum); ITIL, Azure, incident management, problem management, change management. ### **Employment Type:** CLT ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance, Dental Plan, Health Plan ### **Department:** Corporate
João Silva
Indeed · HR
João Silva
Indeed · HR
