Recruitment and selection consulting firm seeks a Customer Service Manager in Florianópolis (Centro). RHI Consulting provides human resources and corporate management solutions. With a specialized team, it aims to optimize processes and develop talent within organizations. **Responsibilities:** You will work for a multinational company, performing the following duties: Management, training, and development of customer service (CS) teams; monitoring KPIs and departmental performance, proposing continuous process improvements; managing customer relationships, resolving issues, and tracking requests; monitoring orders, deadlines, and internal cross-departmental alignment; designing workflows, procedures, and operational improvements within the department; developing the team through regular follow-ups, feedback, and reinforcement of service-oriented culture; interfacing with departments such as sales, operations, logistics, and executive management; analyzing data and preparing managerial reports focused on efficiency and customer satisfaction. Previous experience as a Customer Service Coordinator, Customer Support Supervisor, Customer Relationship Leader, or Technical Support Manager may indicate suitability for some of the responsibilities associated with this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: R$ 9,000.00 * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00 — Hybrid model. Two days per week on-site, remaining days remote.
João Silva
Indeed · HR
João Silva
Indeed · HR
