Customer Support Internship

Customer service/technical support, preparation of reports and technical documentation, process documentation, programming. Experience in syste
- Support customer service
- Technical documentation
- Programming skills required

**Responsibilities:** * Input, update, and validate data in spreadsheets (Excel) and ERP systems; * Execute operational control of waste collection activities, ensuring traceability and compliance with internal procedures; * Provide customer and colleague support, ensuring appropriate service level agreement (SLA) performance; * Schedule and manage collection appointments, optimizing timelines and resources; * Organize, classify, and control documentation, ensuring standardization and compliance; * Monitor and track driver routes, interfacing with logistics operations; * Support the generation of operational reports and performance indicators (KPIs). **Requirements:** * Completed high school education (bachelor's degree in Administration, Logistics, or related fields currently pursued is preferred); * Intermediate/advanced Excel skills (e.g., PivotTables); * Familiarity with management systems (ERP); * Analytical, organized profile with a results-oriented mindset; * Strong communication and teamwork skills. **Monday to Saturday** Compensation: R$3\.114,00 \- R$3\.650,00 per month Benefits: * Medical assistance * Meal allowance * Food voucher * Transportation voucher Work location: On-site

João Silva
Indeed · HR