Commercial Assistant

Description

**Job Description****:****ABOUT THE COMPANY:** ==================== ### **Founded in 2013 in the center of Florianópolis, Tudo Dez Floripa launched with the innovative concept of selling high-quality products at a single fixed price. Despite initial skepticism, the company won over consumers through its culture of fair pricing, quality, and excellent customer service.** ### **With business growth, we established our own import company, Majestic Trade, forming partnerships with over ten countries and expanding our product portfolio. The success of our imports led to the creation of Majestic Hub, our wholesale sales channel serving retailers across the region.** ### **To support all our operations, we operate a Distribution Center located in Palhoça, covering over 8,000 m², responsible for receiving and shipping our goods.** ### **In 2025, continuing our expansion plan, we inaugurated Tudo Dez Palhoça in the city center, bringing us even closer to regional consumers.** ### **Tudo Dez continues expanding; therefore, we are constantly seeking committed, dynamic professionals passionate about customer service who wish to grow alongside the company. Join our team!** **OUR PURPOSE:** ==================== ### **"MAKING PEOPLE HAPPY."** **For years, this purpose has been upheld and serves as the guiding principle for the entire Majestic Group—meaning we strive daily for the satisfaction and well-being of everyone with us: our customers and our employees.** ### **The Majestic Group maintains a family-oriented structure; we value harmony and a positive work environment for our employees, cultivating relationships based on respect, inclusion, and growth. We remain steadfast in pursuing innovation and strong results, always keeping our focus on the people who make everything happen.** **ABOUT THIS POSITION:** ================= * Working hours: **08:00–18:00** Monday to Thursday, and **08:00–17:00** Friday * Work location: Downtown Florianópolis **DESCRIPTION:** -------------- * Support external commercial representatives by assisting in **B2B account management and sales opportunity development**; * Directly serve customers, acting as an extension of the external team via **phone, e\-mail, and digital channels**, ensuring responsiveness and relationship quality; * Support the sales process; * Proactively **reactivate inactive customers**, conducting commercial outreach, identifying needs, and encouraging new orders; * Conduct **continuous follow\-up** on orders and negotiations, keeping customers and representatives updated on deadlines, pending items, and deliveries; * Manage and maintain the customer database in internal systems, ensuring **accuracy, reliability, and traceability of commercial information**; * Support approximately **5 commercial representatives**, ensuring operational efficiency and effective handling of account-related demands; * Provide analytical support to representatives; * Collaborate with internal departments (logistics, billing, finance, and credit) to ensure **prompt resolution of issues and uninterrupted sales flow**; * Ensure compliance with commercial policies, including pricing, discounts, payment terms, and delivery timelines; * Identify additional sales opportunities (cross\-sell and upsell), directly contributing to **achieving commercial targets**; * Suggest improvements to commercial processes to enhance **productivity, organization, and operational efficiency**. **MANDATORY REQUIREMENTS:** ---------------------------- * Completed high school education; * Experience in B2B sales, commercial support, inside sales, or similar roles, preferably within **distribution or importation**; **DESIRABLE COMPETENCIES:** ---------------------------- * Mercos and Sankhya systems; * B2B commercial routines; * Order and customer account management; * Basic understanding of margin, pricing, and negotiation; Microsoft Office Suite (with emphasis on Excel); * **OUR BENEFITS:** ====================== Attendance bonus; Transportation allowance or fuel subsidy; Meal voucher via Flash Benefits card; Salary advance; Birthday gift; Pharmacy partnership; * ️ Totalpass partnership; Partnerships with clinics, laboratories, and optical stores; * ️ SESC partnership; Driving school partnership; Partnerships with Wizard, SENAC, CDL, and FIESC. Opportunity for career advancement. **Location****Employment Type** Florianópolis, SC, BR Full-time CLT