Junior Foreign Exchange Teller

Description

If you enjoy working in sales and customer service, and are seeking a new opportunity for learning and growth, this position may be right for you! We are looking for proactive, communicative individuals committed to excellence in customer service. As a Junior Foreign Exchange Teller, you will engage in the negotiation and sale of foreign currencies and other products within this segment, such as international money transfers and connectivity solutions. You will also provide consultative customer service and support administrative and operational routines at the branch. At DayCâmbio, we offer a collaborative and dynamic work environment focused on results, continuous development, and hands-on learning in the foreign exchange sector. **Responsibilities and Duties** As a Junior Foreign Exchange Teller, you will be responsible for: * Serving customers in person and via digital channels, ensuring a consultative experience when selling foreign exchange products; * Assisting customers with sending and receiving international remittances; * Monitoring and returning calls to ensure continuity of service; * Managing and engaging with the customer portfolio, offering diversified and personalized product solutions; * Purchasing foreign currencies and checks accurately and securely; * Handling, verifying, and controlling physical and system-based cash values, ensuring accuracy; * Receiving, verifying, and archiving foreign exchange contracts and customer documents; * Requesting armored vehicle services whenever necessary, per management guidance; * Performing store opening and/or closing procedures according to established protocols. **Requirements and Qualifications** What we expect from you: * Completed high school education; * Prior experience in customer service, preferably with a focus on sales; * Previous experience handling cash operations; * Proficiency in using computer systems and strong organizational skills for managing financial values; * Basic to intermediate knowledge of Microsoft Office Suite; * Strong communication skills, proactivity, and willingness to learn about the foreign exchange market; * Ability to work with attention to detail and follow procedures responsibly; * Willingness to obtain the ABT \- Abracam certification (the company provides support and covers up to two exam attempts); * Availability to work on-site and according to the branch’s scheduled shifts. **Additional Information** Benefits That Value You: * Meal/Voucher Card; * Life Insurance; * Medical and Dental Assistance: comprehensive coverage for quality medical and dental care \- effective after the probationary period; * Total Pass \- Health Incentive Program: access to an extensive network of physical activities promoting an active and healthy lifestyle; * Education Support: assistance for academic and professional development, investing in your growth; * Day Off, per internal policy. What comes to mind when someone mentions an excellent job opportunity? Daycâmbio is part of the Daycoval Group, a group founded over 50 years ago, specializing in corporate credit, personal credit (unsecured, payroll-deductible, and auto financing), foreign exchange products (international trade and tourism), and investment solutions. The Group operates numerous service locations across 21 Brazilian states plus the Federal District. Daycâmbio is the largest foreign exchange correspondent in the country, present in over 80 cities and offering the most comprehensive tourism foreign exchange solutions. **About the Daycoval Group** Our core values have consistently earned the company major recognitions and awards — including being named **Best Middle Market Bank in Brazil** for two consecutive years, as measured by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just an award. For us, it reflects the entire company’s commitment to creating, day after day, a better place to work. And when we say “a better place,” we don’t refer only to benefits and salaries — we mean engagement, distinctive projects, and much more! * Musicantes: offers free music and singing lessons to employees; * Brincar de Viver (Playing to Live): provides theater workshops and storytelling sessions for those wishing to help others through this art form; * Quality of Life Program: offers free health- and wellness-focused initiatives and events, such as participation in road races, musicals, theatrical performances, and museum exhibitions. And this is just a small part of what we offer! We also uphold an important mission toward society! Therefore, we promote solidarity campaigns and direct support — via donations or fiscal incentive laws — to numerous reputable institutions. All this makes possible the alignment between pursuing results and employee engagement with sustainability. Lastly, at Daycoval, we value all talents, regardless of ethnicity, religion, color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other characteristic that constitutes discrimination under local legislation. **Here, you can be yourself!**