Coordinator

Description

Job Summary: A professional to lead the team, supervise daily operations, control quality and inventory, ensuring customer satisfaction and results, with emphasis on management and problem-solving. Key Highlights: 1. Leadership and team development in a restaurant environment. 2. Full operational management, quality control, and inventory management. 3. Focus on customer service and achievement of results. **Team Management:** Lead waitstaff, kitchen staff, cashiers, and other employees; organize work schedules and time off; train and develop the team; supervise operations: ensure smooth day-to-day restaurant functioning; monitor customer service; resolve problems and unexpected issues promptly; quality control: verify dish standards, cleanliness, and organization; ensure compliance with hygiene and safety regulations; inventory management: control product inflow and outflow; prevent waste; request restocking of supplies; customer service: support critical situations; ensure a positive customer experience; handle complaints; results control: monitor unit goals and performance; assist in cost and revenue control; overall organization: ensure alignment across all departments; maintain a productive and organized workplace; leadership: ability to direct the team, motivate employees, and keep everyone aligned; clear communication: express oneself effectively with team members, customers, and superiors to avoid daily operational errors; organization: manage schedules, processes, tasks, and ensure everything functions correctly; quick decision-making: resolve problems and unexpected issues swiftly, especially during peak hours; conflict management: professionally handle situations between employees or customers. **Results-Oriented Focus:** Monitor goals, sales, costs, and pursue continuous improvement. Operational awareness: understand all restaurant departments (kitchen, dining area, cashier). Emotional control: remain calm under pressure, especially during peak hours. Proactivity: anticipate problems and act before they impact operations. **Customer Service Knowledge:** Ensure a positive and standardized customer experience.