Support Assistant #1059

Description

Job Summary: We are seeking an experienced and committed professional to join our Customer Support team, delivering high-quality service and comprehensive support to clients of flexible benefits products. Key Highlights: 1. High-quality customer service and comprehensive support 2. Experience in benefits, HR, or fintech companies is a plus 3. First- and second-level support via phone, chat, or email **Job Summary** We are looking for an **experienced, responsible, and committed professional** to join our Customer Support team. The Support Assistant will be responsible for delivering high-quality service and comprehensive support to customers of **flexible benefits products**, ensuring a positive, agile, and empathetic experience across all interactions. **Main Responsibilities** * Provide first- and second-level customer support via phone, chat, or e\-mail; * Send and track **contracts, access credentials, and login information**; * Clarify user questions regarding card usage and features; * Perform administrative tasks related to support; * Collaborate with internal departments to resolve requests and continuously improve service quality; * Contribute suggestions and best practices to enhance the customer experience. **Mandatory Requirements** * **Professional profile:** mature profile with established professional conduct; * **Minimum 2 years of experience** in customer service, technical support, call centers (SAC), or customer success; * Strong verbal and written communication skills; * Ability to maintain emotional balance under pressure; * Knowledge of business processes; * Organizational skills, sense of responsibility, and attention to detail; * Intermediate proficiency in support tools and Office/Google Workspace suites. **Preferred Qualifications** * Experience in **benefits, HR, fintech**, or **financial services companies**; * Experience in **corporate (B2B) customer service** and partnership management; * Experience with ticketing systems, CRM, and customer management platforms. Minimum Education: Technical Course