TECHNICAL SUPPORT TRAINEE - HOTEL SOFTWARE

Description

Job Summary: We are looking for a Technical Support Trainee who is curious and communicative to join our team and develop their career in technical support and customer service, assisting customers and configuring systems. Key Highlights: 1. Opportunity to grow professionally in technical support and customer service. 2. Provide technical support by activating and configuring clients in systems. 3. Support the team in identifying and logging customer issues. Position: Technical Support Trainee We are seeking a **curious, communicative, and eager-to-learn individual** to join our team as a **Technical Support Trainee**. If you are passionate about technology, enjoy helping people, and wish to build your career in technical support and customer service, this could be an excellent opportunity to grow professionally alongside our team. Main Responsibilities * Provide **technical support to customers**, including handling inquiries and opening support tickets; * Perform **initial client activation and configuration** in our systems; * **Escalate technical requests** to the responsible departments when necessary; * Assist in identifying and logging issues reported by customers; * Support the team in **other activities related to technical support and customer service**. Requirements * Basic computer literacy; * Strong communication and knowledge-sharing skills; * Completed high school education; * Currently enrolled in or graduated from a technical or undergraduate program in technology. Preferred Qualifications (not mandatory) * Experience or knowledge in **tourism, hospitality, events, or related fields**; * Familiarity with **administrative routines**, such as finance, procurement, or billing. Job Details **Work Location:** On-site – Headquarters in Florianópolis **Employment Type:** Full-time – CLT **Starting Salary:** R$ 1.850,00 per month Benefits * Medical insurance * Dental insurance * Meal allowance * Transportation allowance ✨ **If you are just starting your career in technology and want hands-on learning while working collaboratively to solve customer problems, we would be delighted to meet you.** Job Type: Full-time CLT Compensation: Starting at R$1.850,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site