Job Summary: An IT support professional who provides remote and in-person assistance to users, installs software, performs backups, and configures equipment. Key Highlights: 1. Remote and in-person support for users 2. Maintenance and configuration of IT equipment 3. Diagnosis and resolution of issues in systems and equipment ***Minimum Requirements:*** * Technical course in Information Technology or related fields * 250 hours of complementary training (if only high school education) * Minimum 1 year of experience in technical support, including both remote and in-person assistance. ***Responsibilities:*** * Provide remote and in-person support to users * Assist users with adopted systems * Install and update software and devices * Perform data backups and recovery * Diagnose and resolve issues in systems and equipment * Maintain and configure IT equipment * Log support requests in the ticketing system * Grant access permissions and configure printers * Verify equipment compliance during procurement processes * Support field technicians. Employment Type: Full-time CLT Salary: R$3\.200,00 \- R$3\.300,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance Selection Questions: * Do you have knowledge of computer repair? * Do you have knowledge of printer configuration/installation? * Do you have knowledge or experience with ticketing software? If yes, which ones? * Do you have knowledge or experience with remote access software? If yes, which ones? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
