Business Process Analyst

Description

Job Summary: Solve problems, optimize processes, and ensure alignment among departments such as Sales, Operations, and Technology by designing and documenting process flows and standardizing activities. Key Highlights: 1. Solve problems by proposing alternatives to minimize impacts 2. Maintain effective communication with Sales, Operations, and Technology 3. Design and document process flows (AS IS and TO BE) **Let’s pursue the extraordinary together?** **Our Principles** * Communicate person-to-person * Pursue the extraordinary * Bring innovation to life * Strengthen ourselves through transparency **Responsibilities and Duties** **Your role will be:** * Solve problems by proposing alternatives to minimize or eliminate impacts on processes; * Maintain consistent and effective communication with departments such as **Sales, Operations, and Technology**, ensuring alignment and smooth delivery; * Prioritize tasks based on internal demands, applying critical thinking, organization, and impact awareness; * Design and document process flows (AS IS and TO BE); * Conduct **value stream mapping** across various company departments; * Work closely with business areas to understand processes, identify improvement opportunities, and translate business needs into technology requirements; * Standardize activities based on business design, developing **work instructions** and documentation; * Create indicators and metrics for risk mitigation and decision support; * Continuously maintain, develop, and improve company processes; * Support senior management of **Operations and Sales** in activity management, ensuring standardized and efficient processes; * Prepare managerial and operational reports. **Requirements and Qualifications** **What we expect from you:** * Bachelor’s degree in **Business Administration** or related fields (Business, Production, Processes); * Knowledge and experience in **BPM / BPMN**; * Experience with **value stream mapping**; * Strong analytical ability, critical thinking, and problem-solving focus; * Knowledge of **agile methodologies**; * Experience with continuous improvement and management tools (PDCA, DMAIC, Kanban, Pipefy, Pipedrive, Trello, Jira, among others); * Familiarity with **Google Workspace** tools; * Strong communication skills to act as a bridge between business areas and Technology; * Organization, autonomy, and effective priority management; * Availability for **100% on-site work**. **You’ll stand out if you have:** * Knowledge of **CRM tools** (Pipedrive and/or Salesforce); * Prior experience in the **financial services industry**. **Additional Information** **At Franq, you will:** * Work alongside experienced and renowned professionals from the financial services industry; * Develop, grow, and learn skills using best practices and cutting-edge technologies; * Participate in an innovative project that impacts customers’ financial lives and creates new ways of doing business. **We Offer:** * CLT employment contract; * Flexible benefits card (Caju) worth R$ 1.033,50; * Comprehensive medical and dental insurance without copay, fully subsidized by the company (Bradesco Plan); * Life insurance; * Partnership with Wellhub (Gympass); * Partnerships with Psicologia Viva and Conexa Saúde; * Birthday day off; * Fresh fruit station for Franqers working on-site. **Diversity and Inclusion at Franq!** At Franq, you have space to be authentically yourself — to be truly Franq! We value you regardless of race, color, religion, gender identity, nationality, disability, sexual orientation, ancestry, or age. All our positions are open to candidates with disabilities; if this applies to you, please specify it in your application and provide the corresponding CID code. **JOIN US IN PURSUING THE EXTRAORDINARY** Become a Franqer! \#GoFranq