Customer Relationship Assistant

Description

Job Summary: We are seeking a communicative, organized professional with a strong focus on customer service to join an established company in the insurance sector, interacting with people and delivering exceptional service. Key Highlights: 1. Customer service and support for assistance requests. 2. Administrative task support and document organization. 3. A dynamic environment focused on results and growth. **About the Opportunity** We are seeking a communicative and organized professional focused on customer service to join an established company in the insurance sector. This is an excellent opportunity for those who enjoy interacting with people, delivering exceptional service, and being part of a collaborative and dynamic environment. **Main Responsibilities:** * Provide in-person, telephone, WhatsApp, and email customer service; * Support the opening and follow-up of assistance requests (auto and residential); * Greet customers and provide support during service interactions and meetings; * Organize documents, correspondence, and assist with administrative tasks; * Manage and request replenishment of office supplies, cleaning, and hygiene materials; * Support the team with daily tasks, contributing to office organization and smooth operations. **Requirements:** * Completed high school education; * Experience in customer service, reception, or similar roles; * Strong verbal and written communication skills; * Basic computer literacy; * Proficiency in multi-channel service (telephone, WhatsApp, and email); * Organizational skills, proactivity, and attention to detail. **Preferred Qualifications:** * Experience in the insurance sector; * Higher education degree; * Familiarity with customer service systems or CRM software. **Benefits:** * Meal allowance of BRL 39.50 per day (average of BRL 790.00); * Transportation allowance or commuting subsidy; * Health insurance – 50% covered by the company – effective after probation period; * Dental insurance (effective after probation period); * Medical assistance/health plans; * Wellhub; * Life insurance and home insurance; * Ongoing training and career development plan; * A dynamic environment focused on results and growth. **Working Hours:** * Monday to Friday, from 8:00 AM to 12:00 PM and 1:30 PM to 5:30 PM. Minimum Education Level: High School (Secondary Education)