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Customer Experience & Support Analyst

Indeed

Company

Job typeFull-time
Workplace typeHybrid
Experience levelNo experience limit
Education levelBachelor's Degree

Description

At Topaz, technology unites us, and evolution connects us! In our organization, we are fully committed to contributing to financial solutions that make the industry safe, accessible, and dynamic. We aim to reach different parts of the world with our extensive ecosystem of technological solutions. Therefore, we invite you to join this team! Moreover, we offer excellent benefits for you! We know that together we will achieve success, so apply now and become part of this great team. **Responsibilities and Duties** **Your Role as a Protagonist of Transformation:** **Your Day-to-Day at Topaz:** * **Prevention and Response:** Anticipate and standardize procedures for incident response and handling. * **Continuous Monitoring:** Monitor, in real time, the integrated services of our customers, ensuring maximum protection. * **Security Reporting:** Prepare periodic reports on the outcomes of implemented actions. * **Technical Execution:** Directly support and evolve security solutions. * **Vulnerability Analysis:** Identify, analyze, and propose solutions for discovered vulnerabilities. * **Risk Mapping:** Assess risks and implement solutions for secure environments. * **Tool Implementation:** Deploy and manage cybersecurity tools. * **Security Trends:** Research and analyze emerging trends in data security. * **Testing and Diagnostics:** Conduct failure tests, incident response drills, and ongoing risk diagnostics. * **Customer Support:** Install, operate, and update virtual protection software and platforms, always focusing on service excellence. **Requirements and Qualifications** **What We Seek to Add to Our \#TopazTeam:** Requirements: * **Education:** Bachelor’s degree completed in Information Technology, Computer Science, Information Systems, or related fields. * **Technical Knowledge:** * Operating systems (Windows, Linux, etc.) * Programming logic and script-based automation * Computer networks * Structured database queries * Application and database servers (intermediate level) * Environment virtualization * Support for mission-critical environments * ITIL methodology for IT service management * Fraud detection and prevention * Web and Mobile development * **Languages:** Intermediate English and Spanish are preferred. * **Availability:** For travel across Brazil. Desirable: **Additional Information** Your experience at Topaz is our priority! Here are some of the benefits that will accompany you throughout your growth: **Holistic Well-being:** Your well-being is fundamental. We care for you and your loved ones with comprehensive health plans because a healthy team is a team that transforms. **Development and Growth:** Your career never stops. At Topaz, \#Evolution is constant. Through training programs and daily challenges, we provide you with the tools to unlock your full potential. **Flexibility and Balance:** We believe in balance. Enjoy the flexibility you need to perform at your best with our hybrid work model and a birthday day off to celebrate as you deserve. At **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** Our secret? **Topaz One, the first global full-banking platform, designed to accelerate the evolution of financial institutions and propel them into new frontiers.** #### **We are a vibrant community of over 2,000 Topazers**, united by a deep passion for technology, innovation, and the creation of disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results. #### **If you seek a place where your talent makes a real impact, where you can grow professionally and be part of a global community shaping history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance.**

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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