Corporate Solutions Coordinator

Description

Job Summary: The Corporate Solutions Coordinator will serve as the central point for optimizing workflows, managing people, and leading strategic projects at ALT, ensuring alignment and continuous development. Key Highlights: 1. Workflow optimization and bottleneck removal. 2. Knowledge management and support to supervisors. 3. Leadership of strategic projects and high-impact initiatives. ALT – Acessoline Telecomunicações LTDA, part of the Brasil Tecpar Group, is a telecommunications company. As a telecom service provider, ALT delivers connectivity services to corporate, government, wholesale, and residential markets. To deliver the best services, we rely on a skilled team and a modern, up-to-date technological infrastructure. ALT operates one of the largest digital networks in southern Brazil, recognizing the importance of delivering high-quality internet services. **Responsibilities and Duties** 1\. Corporate Solutions Coordinator The Coordinator must serve as the primary liaison between teams managed by supervisors. Key responsibilities include: * Integrating pre-sales, engineering, and project activities to ensure alignment across all teams. * Optimizing inter-team workflow by identifying bottlenecks and proposing improvements. * Ensuring efficient communication so information flows clearly and without noise among teams. 2\. People Management and Development The Coordinator must assume a supportive role for supervisors, focusing on HR-related matters and professional development: * Identifying training and upskilling needs for teams. * Assisting in resolving internal conflicts or performance issues that do not require direct supervisor intervention. * Supporting career development tracking for employees. 3\. Focus on Strategic Projects Greater attention will be given to high-impact projects: * Leading strategic initiatives involving multiple teams. * Reporting directly to the manager on the progress of these projects, freeing supervisors to focus on daily operations. * Representing the delivery team in cross-departmental meetings, ensuring the team’s interests are represented. Profile and Responsibilities of the New Coordinator 1\. Key Responsibilities The Corporate Solutions Coordinator must act as a strategic link, reporting directly to the manager and collaborating closely with supervisors. Core responsibilities include: * Workflow Optimization: Identifying and eliminating bottlenecks in the solution delivery process—from pre-sales through configuration and project completion. * Knowledge Management: Centralizing and organizing best practices, documentation, and lessons learned from projects, ensuring knowledge is shared and accessible to all teams. * Supervisor Support: Serving as a support point for supervisors—assisting in resolving complex issues and facilitating communication with other company departments. * Strategic Projects: Leading projects requiring collaboration across multiple teams, such as implementing a new work methodology or adopting new technology. **Requirements and Qualifications** **Education** ------------ Completed undergraduate degree in: Telecommunications Engineering, Electrical Engineering, Networking, IT, or related fields Postgraduate degree/MBA in Project Management, Business Administration, or Telecommunications (preferred) **Technical Knowledge** -------------------------- Corporate telecom solutions: MPLS, SD-WAN, VPN, Dedicated IP Data links, corporate internet Voice (SIP, IP-PBX) LAN/WAN networks Corporate Wi-Fi Network infrastructure and structured cabling Basic information security concepts Familiarity with service providers, backbone networks, and network topologies Reading and analysis of technical project documentation SLA, ITIL, and service management **Experience** --------------- Prior experience in corporate telecom or B2B environments Experience with: Developing technical solutions for clients Managing technical or pre-sales teams Collaboration with commercial departments Project implementation and follow-up Experience with corporate contracts and KPI management **Additional Information** Health insurance Dental insurance Life insurance Meal allowance Nice to meet you—we’re Brasil TecPar! For three decades, we’ve pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of tech-passionate talents united by our commitment to creating impactful solutions that improve people’s lives across every corner of the country. We are recognized by the ABRINQ Foundation as a “Child-Friendly Company.” We also hold certifications including ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over 1 million customers nationwide. Today, we are more than 4,000 TecFriends spread across 8 Brazilian states. Every voice is valued, every idea is an opportunity to make a difference, and **every effort is recognized through Semiannual Profit and Results Sharing.** Here, you’ll enjoy the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting—we’re about evolving, always. Shall we go together? \#VemSerUmTecFriend