After-Sales Manager

Description

Job Summary: Lead, manage, and optimize the service department, ensuring excellence in customer service and compliance with manufacturer standards. Key Highlights: 1. Manage the after-sales team and ensure an excellent customer experience 2. Lead and ensure team training and development 3. Plan and control activities to explore service opportunities The mission of the "After-Sales Manager" is to lead, manage, and optimize the service department, ensuring its smooth operation, high performance, and profitability. This involves guaranteeing excellence in customer service, compliance with manufacturer standards and processes, delivery of personalized services, and effective utilization of new digital technologies. If you are this person, join us! **Responsibilities and Duties** * Manage the after-sales team, ensuring an outstanding customer experience; * Manage customer relationships, ensuring agility and excellence in problem resolution; * Lead and ensure team training and development; * Plan, direct, and control team activities to ensure exploration of all service sales opportunities; * Ensure compliance with all after-sales processes as directed by the manufacturer; **Requirements and Qualifications** PERSONAL SKILLS: ✓ Leadership and people management; ✓ Assertive, didactic, and interpersonal communication; ✓ Problem solving and decision making; ✓ Customer focus and service quality; ✓ Negotiation and persuasion; ✓ Organization and planning; ✓ Resilience and stress management; ✓ Integrity and ethics; ✓ Analytical ability; ✓ Proactivity and initiative. TECHNICAL SKILLS ✓ Bachelor's degree in Business Administration or related fields; ✓ Advanced proficiency in Microsoft Office Suite; ✓ Comprehensive knowledge of after-sales operations; ✓ Ability to structure, manage, and lead a team; ✓ Financial and business acumen; ✓ Performance indicator (KPI) management; ✓ Basic/Intermediate knowledge of automotive diagnosis and repair; ✓ Ability to develop and manage plans; ✓ Ability to conduct performance review meetings; ✓ Skills for planning daily routines in service execution. **Additional Information** WE OFFER: * Competitive remuneration aligned with the role; * Meal allowance of BRL 23.00 per day via Flash card (supermarket or restaurant); * Transportation allowance; * Dental plan at no cost to the employee; Selling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill the aspirations of those seeking personalized service, highly professional after-sales service, and the credibility earned through three decades of activity in the automotive market. A story that helped establish in Rio Grande do Sul the prestige and tradition of the most desired consumer brands—through our used vehicles—as well as the globally recognized weight of the Ford brand in Porto Alegre, Pelotas, and Rio Grande. Tradition, quality products, dedicated teams committed to delivering the best deal for the customer, and modern facilities form SuperAuto’s recipe for success. Success made possible only through the partnership among collaborators, customers, and partners—working together to pave a path marked by determination, dedication, and excellence. SuperAuto—always the best for you.