Customer Success Analyst

Description

Job Summary: Manage the customer portfolio, serving as the focal point for commercial and operational requests, building strategic relationships, and leading contract renewal processes. Key Highlights: 1. Efficient management of the customer portfolio with a focus on expansion and results. 2. Building strategic relationships for long-term partnerships. 3. Acting as a trusted reference for customers, conveying security and confidence. Since 2007, Total Life has offered comprehensive corporate health solutions, managing medical clinics, primary care, training programs, and initiatives focused on promoting health and well-being in companies. With solid expertise in occupational medicine, the company serves clients across Brazil with an integrated portfolio of solutions. **What We Seek:** As a Customer Success Analyst, you will be responsible for efficiently managing the customer portfolio, leading contract renewal processes, conducting feasibility analyses, and identifying expansion opportunities through strategic, results-oriented relationships. **Main Responsibilities:** Manage the customer portfolio, serving as the focal point for commercial and operational requests; Build and maintain strategic relationships, strengthening long-term partnerships; Lead contract renewal processes, from analysis to proposal presentation; Conduct strategic evaluations of contract costs, revenues, and profitability; Develop action plans ensuring effective service delivery and portfolio growth; Onboard new customers, ensuring initial alignment and proper implementation of services; Continuously monitor contract performance and customer satisfaction; Resolve problems, complaints, and operational requests promptly and effectively; Act as a trusted reference for customers, conveying security and confidence in all interactions. **Additional Preferred Qualifications:** * Experience in corporate health and well-being Requirements Bachelor’s degree in Business Administration, Business Management, Commercial Management, or related fields. Analytical ability to transform data into robust insights. Experience in contract management. CRM knowledge. Proficiency in computer tools (Microsoft Office suite, especially Excel). **What We Offer:** Competitive salary: R$3079.00; **Meal Allowance:** R$22.00 per working day (no deduction); **DENTALUNI:** Dental plan with no monthly fee, no co-payment, and no waiting period after the probationary period; **SIDESC Agreement:** Health card offering discounts on medical consultations and clinical exams, with no monthly fee, no co-payment, and no waiting period after the probationary period; **Mihmo App:** Free access to our team of psychologists, nutritionists, and physical education professionals; Free parking; Transportation voucher (6% deduction); Day Off; No dress code; Rest room. CLT position, 100% in-person, based in the Center of São José/SC. Immediate start — 8:00 AM to 6:00 PM.