Job Summary: Manages the sales team and sales operations, including customer service, cash flow control, and delivery coordination to optimize results. Key Highlights: 1. Leadership and management of the sales team with a focus on sales KPIs. 2. Customer service and relationship management via WhatsApp and telephone. 3. Supervision of cash flow and coordination of delivery operations. * Conduct customer service and close sales via WhatsApp and telephone, ensuring high-quality customer relationships. * Perform proactive sales by contacting customers from the portfolio and the RAC (Recovery of Customer Assets) database. * Manage the commercial team's performance, monitoring and ensuring achievement of KPIs (sales, WhatsApp, campaigns, etc.). * Supervise the unit's cash flow, including monetary control and financial security. * Coordinate delivery operations, ensuring motorcycle couriers' effectiveness and proper use of the logistics platform. * Assign schedules and targets to the commercial team jointly with the Store Manager. * Make daily 10/10 calls, maintaining active contact with strategic customers. * Analyze the RAC database and develop action plans for customers exhibiting negative purchasing behavior (negative comps). * Conduct midday and end-of-day alignment meetings with the commercial team to ensure focus and direction toward results. * Formal Education: Completed high school; ongoing or completed undergraduate degree in Business Administration, Commercial Management, or related fields is a plus. * Experience: Over 3 years of experience in related roles. * Specific Knowledge: Microsoft Office suite, B2B customer service in retail, automotive products, sales management, and KPI-related skills.
João Silva
Indeed · HR
João Silva
Indeed · HR
