Job Summary: Grandcare is seeking a Customer Service professional to manage the sales process, understand client needs, and maintain active relationships with leads. Key Highlights: 1. Welcoming environment focused on professional growth 2. Birthday day off 3. Internal Mental Health Program **Grandcare provides comprehensive Home Care services**, delivering the best care for you and your loved ones. We employ specialized healthcare professionals across multiple disciplines, ensuring personalized care tailored to each patient’s needs. **Opportunity: CUSTOMER SERVICE** **Job Details:** * Contract type: PJ (individual contractor) * Working hours: 44 hours per week * Work format: In-person * Salary: R$ 3.000,00 plus commission * Working hours: Monday to Friday, 08:00–18:00 with a 1-hour break. * Workplace: Praça XV de Novembro, 312 – Centro – 6th floor, Florianópolis – SC **Responsibilities:** * Provide lead and customer service via WhatsApp and phone; * Manage the end-to-end sales process; * Understand customer needs and propose appropriate solutions; * Maintain active relationships with leads; * Ensure quality and efficiency in post-sales support; * Collaborate by suggesting improvements to commercial processes. **Expected Attitudes:** * Empathy: Put yourself in the customer’s position to understand their needs; * Active listening: Listen, understand, and propose solutions; * Innovation: Suggest improvements to service processes and workflows; * Results-oriented: Seek solutions beneficial both to customers and to the company; * Persuasiveness: Argue effectively, focusing on customer needs; * Organization: Efficiently manage multiple tasks and priorities; * Clear communication: Ensure messages are conveyed effectively to both team members and customers. **Benefits:** * Welcoming, dynamic environment focused on professional growth * Birthday day off * Breakfast (Mondays) * Internal library * Internal Mental Health Program (consultations and therapy sessions with psychologists) * Discounts on our medications.
João Silva
Indeed · HR
João Silva
Indeed · HR
