Post-Sales Assistant

Description

Job Summary: Join GnTech to transform the future of healthcare and promote quality of life by delivering customer support and exam follow-up. Key Highlights: 1. Commitment and technology embedded in the company's DNA 2. Leader in Pharmacogenetics in Brazil, with innovation in testing 3. Mission to provide health, well-being, and quality of life **Transform the future of healthcare with us!** Do you want to join an innovative company with **commitment and technology in its DNA**, and help more people achieve **quality of life**? At **GnTech**, our mission is to advance **personalized healthcare** through genetics—helping each individual identify the most effective treatments for their unique profile. **Why join our team?** **Leadership and innovation:** We are the **largest Pharmacogenetics laboratory in Brazil**, pioneers in developing tests that guide medical treatments. **Responsibilities and duties** * Provide post-sales customer support; * Track orders and exam statuses; * Send and verify forms and documentation; * Resolve customer inquiries and issues; * Coordinate with internal departments (logistics, laboratory, finance, and sales); * Update information in the CRM (Bitrix). **Requirements and qualifications** * Experience in customer service; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proactivity and sense of responsibility; * Proficiency with software systems. **Preferred qualifications:** * Experience in healthcare or laboratory settings; * Familiarity with CRM systems (Bitrix); * Experience in consultative customer service. **Additional information** #### **Our key commitments** * Foster a respectful and inclusive workplace, grounded in our values and code of conduct; * Support your professional growth through training initiatives, feedback, and one-on-one meetings; * Offer meaningful challenges throughout your journey at GnTech, aligned with our purpose and bold vision. #### **Work location** * On-site, Monday to Friday GnTech is a genetics laboratory, specialized and leading in Pharmacogenetics. To us, quality of life means feeling connected, supported, and fulfilled across all aspects of life—and this meaning is uniquely personal for every individual. DNA research reveals how each human possesses distinct genetic traits, a key driver behind **Precision Medicine: the recognition that every person is unique, and therefore, their treatments must be too.** That is why, since 2011, GnTech has been advancing Precision Medicine in Brazil, driven by our mission to deliver **health, well-being, and quality of life.**