Administrative Assistant / Receptionist

Description

Job Summary: We are seeking an Administrative Assistant/Receptionist for a law firm, responsible for client service, administrative support, and management of case-related information with organization and effective communication. Key Highlights: 1. Professional and organized environment 2. Training on customer service standards 3. Opportunity for career growth **Job: Administrative Assistant / Receptionist (Law Firm) About the Role** We are looking for an organized, communicative, and responsible individual to handle client service and administrative support at our law firm. Responsibilities include greeting clients in person, responding to messages and phone calls, providing information regarding **case progress** (per internal guidelines), and supporting daily office operations. **Main Responsibilities** * Greet clients in person and conduct initial demand triage. * Answer phone calls and manage the firm's WhatsApp/Instagram/email communications. * **Respond to clients regarding their case status**, consulting the internal system and conveying information clearly and respectfully. * Update and record interactions in spreadsheets/systems (CRM / legal software). * Manage meeting schedules, follow-up appointments, and client contact deadlines. * Request and verify documents, forward them to the relevant department, and track pending items. * Support administrative tasks (printing, internal protocols, file organization, basic document control). * Politely follow up on required documents and information necessary for case progression (where applicable). * Maintain service standards and language consistent with the firm’s expectations. **Requirements** * Completed high school education (preferred: currently pursuing undergraduate studies in Administration, Law, or related fields). * Strong written and verbal communication skills (especially via WhatsApp). * Organizational skills, proactivity, and attention to detail. * Proficiency with computers (Google Drive, Word/Docs, spreadsheets). * Ability to interact professionally with clients and handle sensitive situations empathetically and firmly. **Preferred Qualifications** * Experience in client service at a law firm. * Basic understanding of legal procedures and case tracking systems. * Experience with CRM, legal software, and high-volume client service. **Ideal Profile** * Calm and courteous, yet confident and professional. * Does not “disappear” from clients: follows up, responds promptly, and records all interactions. * Discreet (confidentiality and data privacy are essential). * Capable of managing multiple priorities and simultaneous demands. **What We Offer** * Professional and organized work environment. * Training on customer service standards and office routines. * Opportunity for career growth based on performance. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$1\.547,03 \- R$2\.604,02 per month Benefits: * Meal allowance * Transportation allowance