Job Summary: Rede Drops, the largest motel franchise network in Brazil, is seeking a Service Leader to actively manage the team and ensure excellence in customer service. Key Highlights: 1. Team leadership and customer service experience 2. Strong verbal and written communication skills 3. Proactive, organized, and committed personality **Customer Service Leader – Rede Drops** **Rede Drops**, Brazil's largest motel franchise network, is looking for a **Customer Service Leader** to actively manage the team and ensure excellence in customer service. **Responsibilities:** * Supervise and guide the customer service team to ensure service quality and compliance with network standards; * Oversee reservation flow and address departmental operational demands; * Organize and manage the team’s **work schedule** (rotating **6x1 shift pattern**, with **one Sunday off per month**); * Support resolution of unexpected issues and ensure smooth operations; * Contribute ideas and improvements to optimize processes and outcomes. ✅ **Requirements:** * Experience in **team leadership** and customer service; * Strong **verbal and written communication skills**; * **Proactive, organized, and committed** personality; * Availability to work on a 6x1 schedule\. Minimum Education: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
