WhatsApp Customer Service Representative

Description

Job Summary: We are seeking a proactive, organized, and communicative WhatsApp Customer Service Representative to handle customer support, sales, and technical assistance—ensuring prompt and effective service. Key Highlights: 1. Organized, collaborative, and growth-oriented work environment. 2. Opportunity to grow professionally with the company. 3. Customer service via WhatsApp (customer support, inquiries, sales, and technical assistance). WHATSAPP CUSTOMER SERVICE REPRESENTATIVE (CUSTOMER SUPPORT / SALES) We are looking for a **proactive, organized, and communicative WhatsApp Customer Service Representative** to join our customer service team. The candidate will be responsible for handling customer interactions via WhatsApp—including answering questions, preparing quotations, processing orders, addressing complaints, and tracking deliveries—always ensuring agile, professional, and solution-oriented service. Main Responsibilities: * Customer service via WhatsApp (customer support, inquiries, and technical assistance). * Preparing quotations and assisting with order completion. * Sending payment links and tracking sales. * Providing freight quotes when required. * Daily delivery tracking and updating the delay spreadsheet. * Contacting customers in cases such as canceled payments or failed deliveries. * Recording customer information and incidents in the system. * Sending and following up on customer feedback. * Supporting new customer acquisition (especially architects and professionals in related fields). * Collaborating with other departments to resolve issues and improve processes. What We Are Looking For: * Completed high school education. * Experience in customer service (preferably via WhatsApp or other digital channels). * Strong verbal and written communication skills. * Organizational skills and attention to detail. * Proficiency in spreadsheets and systems. * Proactivity and problem-solving ability. * Residency in **Palhoça/SC or nearby region**. Preferred Qualifications: * Experience with WhatsApp Business. * Experience in e-commerce or online marketplaces. Job Details: - Location: Palhoça/SC - Schedule: Monday to Friday, from **7:00 AM to 5:00 PM** - **Starting Salary:** R$ 2.271,00 - **Attendance Bonus** After the probationary period, employees become eligible for an attendance bonus starting at **5% of the base salary**, increasing up to **15%**, based on performance and attendance. - **Meal Allowance:** R$ 15.00 per working day - Transportation Allowance - Health insurance after the probationary period With base salary + meal allowance + attendance bonus, monthly compensation may reach approximately **R$ 3,000**. About Our Work Environment: We offer an **organized, collaborative, and growth-oriented work environment**. We seek committed, responsible individuals who wish to grow professionally alongside our company. Employment Type: Full-time – CLT (Consolidated Labor Laws) permanent position To confirm you have read the job description carefully, please write **"WhatsApp Customer Service Representative"** at the beginning of your application. Employment Type: Full-time, CLT permanent position Compensation: Starting at R$2.271,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Screening Question(s): * Do you reside in Palhoça/SC or a nearby region? Experience: * Spreadsheets (Excel or Google Sheets)? (Preferred) Workplace: On-site