Technical Support Assistant

Description

Job Summary: The professional will provide customer support, resolve questions related to systems and equipment, log service requests, and contribute to customer satisfaction and retention. Key Highlights: 1. Relaxed environment focused on collaboration and results 2. World reference in technological innovation for the fashion industry 3. Space for individual development and growth **Job Description:** ---------------------- Our name says it all: we are Audacious! It’s in our DNA, alongside Collaboration and focus on Results! At Audaces, we foster a relaxed environment with supportive, friendly colleagues. Challenges are overcome collectively—and we love that! We provide space for individual development because when individuals grow, we all grow! Audaces is a world reference in technological innovation for the fashion industry. For over 30 years, we have developed solutions that are easy to learn, use, and maintain—accelerating fashion creation, development, and production. Our products also meet the needs of other industries, such as upholstery, footwear, furniture, and other flexible materials. What will you do? Provide customer support via communication channels—including email, phone, and chat—identifying the nature of incoming requests; Resolve customer questions regarding installation, activation, and usage of systems and equipment, ensuring full customer satisfaction; Log and monitor service requests using the ERP system, forwarding them to appropriate departments as needed; Identify opportunities for additional sales and customer training needs; Cultivate a customer success culture by adhering to Audaces’ established service quality standards, proactively addressing and resolving any customer questions or concerns; Contribute to achieving customer retention goals and the Net Promoter Score (NPS); Inform customers about Audaces’ service policies, ensuring complete transparency and clarity in all interactions; Prepare reports to identify improvements in products and processes. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Information Systems, Fashion, Business Administration, Computer Science, Commercial Management, Managerial Processes, or Executive Secretariat; Intermediate-level Microsoft Office suite; Basic Windows configuration skills; Customer service experience; **Desirable Requirements:** -------------------------- Audaces products (desirable) Negotiation skills (desirable) Intermediate Spanish and/or English and/or Italian (desirable) **Employment Type:** -------------------------- CLT (Consolidation of Labor Laws) **PCD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal/Voucher allowance (VA/VR), Birthday day off, Two monthly mental health sessions via Zenklub, Total Pass, Unimed health plan, Life insurance, Dental plan, Transportation voucher (VT), Breakfast, Parking, PPL (Paid Personal Leave), Flu vaccine, No dress code, Discount partnerships, Celebratory gifts. **Work Location:** ---------------------- AUDACES FLORIANÓPOLIS \- Hybrid **Working Hours:** ------------------------ 8:00 AM to 5:30 PM