Technical Support Assistant

Description

Job Summary: We are seeking a Level 1 Technical Support Assistant to provide on-site and client-based support, with a focus on technology and problem resolution, aiming for career growth in the IT field. Key Highlights: 1. Support for end users and external customers (in-person and remote) 2. Support for operating systems, networks, and applications 3. Opportunity for professional development in the IT field **Job Title: Level 1 Technical Support Assistant (On-site / Field-Based)** **Job Description:** We are looking for a professional to work as a Level 1 Technical Support Assistant, providing on-site and client-based support. If you are passionate about technology, enjoy solving problems, and seek career development in the IT field, this position is for you! **Responsibilities:** * Provide support to local users and external customers (in-person and remote); * Support for operating systems, networks, and applications; * Basic installation and maintenance of equipment; * Opening, logging, and closing service tickets in the service desk system; * Assistance to Level 2 team members as needed. Mandatory Requirements: * Completed high school education; * Technical or undergraduate degree (completed or in progress) in IT is a plus; * Basic knowledge of networking, Windows operating systems, and Microsoft Office suite; * Strong communication and organizational skills. Desirable (Preferred Qualifications): * Basic knowledge of Linux and Active Directory; * Prior experience in technical support or IT internships; * Brazilian driver's license category B (for field assignments); * Basic technical English. **Work Location:** Company premises \+ client visits (metropolitan region) **Working Hours:** Monday to Friday, business hours. (Availability for on-call shifts or standby duty is considered a plus); **Send your resume with salary expectations to: \[aguinaldo@infotecnica.com.br]** **Subject Line:** N1 Technical Support Position Compensation: R$2\.300,00 \- R$2\.800,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site